Service Lab Manager, R&D

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The service Lab manager for the R&D Lab will be responsible for overseeing the day to day operations of the Service Lab. This includes but is not limited to keeping the team morale as high as possible, keeping the team positive and energetic, Managing the service technicians, fabricators and electricians. We are looking for a strong leader that has manufacturing experience and can manage a world-class team of professionals. This team that will be managed will design and fabricate prototype service vehicles and ultimately run full production of equipping these vehicles with all tools and equipment needed to build the best service vehicles in the industry. They will need to work directly with the engineering and program management teams to come together from start to finish in the builds, delivering the best product possible to the client. To be successful in this role you must collaborative with others and always maintain an extremely positive attitude and great work ethic.

• Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
• This person will work closely with the program management team and engineering team to delivery prototypes and world-class, fully equipped service vehicles
• Manage day to day operations of the fabrication and Mobile Service Upfit Lab
• Ability to work in a team environment and help others
• Critical thinking skills to devise solutions to new problems
• Clean and organized worker to maintain overall shop cleanliness and organization
• Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
• Build and maintain work instructions for prototype vehicle assembly and retrofit projects
• Manage and be accountable for high value inventory reconciliation
• Work with the program management team and engineering team to determine build schedule
• Define and manage KPI's that are aligned with near- and long-term goals at the shop and corporate level
• Ensure production of high-quality vehicles with on-time delivery to our customer
• Collaborate with Service Operations, Service engineering and all the Technical Service Operations teams
• Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
• Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
• Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
• Build a Rivian culture that is inclusive, and maintain high levels of team morale
• Responsible for ensuring the establishment of safe service business practices and processes
• Define, establish, and enforce Rivian's high standards of safety, cleanliness, and organization

• 5+ years of service work experience in the automotive industry
• Valid driver's license with clean record
• Strong automotive mechanical understanding
• Strong technical and mechanical ability, preferred
• Minor fabrication experience, preferred
• Manufacturing experience preferred
• Strong communication, multitasking, & inter-personal skills
• Computer skills a plus (MS Office, Outlook, etc.)
• Familiarity with issue tracking tools (Jira, Confluence)
• SAP experience is a plus but not required

Salary Range/Hourly Rate for California Based Applicants: $112,000 - $148,000 per year (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.