Sr. Field Service Engineer

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Senior Field Service Engineer acts as the technical bridge between real-world vehicle usage and Rivian's engineering and product development teams. You will drive field issue detection, structured root cause analysis, and corrective action implementation, ensuring every customer experience informs our continuous product improvement journey. This role supports diagnostic and repair strategies, champions product feedback from the field, and enables scalable quality solutions across all Rivian vehicle systems.

• Act as a field product expert across Rivian's vehicle platforms (HV Battery, Drive Units, Infotainment, ADAS, Chassis Systems, etc.).
• Lead structured field investigations for early-life failures, durability issues, and emergent customer trends.
• Partner with Field Service Technicians and Service Engineering to deliver advanced diagnostics, while capturing field learnings for upstream product corrections.
• Drive root cause analysis efforts using formal methodologies (5-Whys, Fishbone, Fault Tree) and close quality loops with Engineering and Reliability teams.
• Develop rapid diagnostic and repair plans that prioritize customer uptime and serviceability, including software and hardware solutions.
• Create detailed field diagnostics and technical documentation to inform Service and Design
• Collaborate with Diagnostic Engineering, Diagnostics Specialists, and Quality teams to streamline diagnostics, improve detection methods, and refine repair procedures.
• Support the development of remote diagnostic and field data capture tools to proactively monitor vehicle performance and identify trends.
• Mentor and train service locations on best practices for advanced diagnostics and early issue detection.
• Implement incident response protocols for critical field events requiring immediate data gathering or technical resolution.
• Drive field validation initiatives to ensure corrective actions and new product updates are effective under real-world conditions.
• Champion a culture of product ownership, collaboration, and continuous improvement across field service and engineering functions.
• Frequent travel (up to 75%) is required. Must be able to travel in your region on a weekly basis

• Bachelor's or Master's Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related technical discipline.
• 5+ years of direct experience in automotive product engineering, service engineering, field quality engineering, or reliability engineering.
• 7-10+ years as ASE Certified Master Level Technician highly desired
• Deep technical understanding of complex vehicle systems including electric drive systems, HV batteries, infotainment, and embedded controls.
• Strong experience in diagnosing system-level failures and collaborating on design or process improvements.
• Skilled in formal problem-solving tools and root cause methodologies (8D, 5-Whys, Fault Tree Analysis).
• High proficiency with vehicle diagnostic tools, CAN tools, and data analysis platforms (Databricks, Tableau, etc.).
• Coding or scripting experience (Python, C/C++) is highly desirable for tool development and automation.
• Knowledge of Linux, Android-based systems, and OTA update processes is a plus.
• Hands-on field experience supporting vehicle diagnostics and repairs.
• Strong cross-functional collaboration skills with Product Development, Manufacturing, Reliability, and Quality organizations.
• Effective communicator, able to clearly present complex technical issues to engineering and non-technical audiences.
• Passion for innovation, adventure, and making a real-world impact through sustainable product development.

Salary Range: $94,000-$125,000 (actual compensation will be determined based on experience and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.