Loan Support Analyst I

Come be a part of something greater! Great Southern Bank is committed to following an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!

General Description

Under limited supervision, is responsible for supporting various processes and systems within the Loan Operations department. This position is also responsible for writing queries, preparing internal and external correspondence, compiling various reports, maintaining files and records, and working on various special projects and events. Assists with updating procedures and new hire training programs within the Loan Operations department.

Essential Duties and Responsibilities

1. Assists management team with special projects including tracking and documenting tasks that need to be finished in order to complete projects. May also be involved with completing tasks associated with projects to ensure completion. This duty is performed daily, about 30% of the time.
2. Complies, organizes, and analyzes data and reports for management team including but not limited to department performance reports, compliance and internal monitoring, loan settlement reconciliation's, fixed asset list, audit and examiner documentation, etc. Completes a wide variety of word processing and spreadsheet tasks including external correspondence, internal memorandums, reports, and forms. This duty is performed about 20% of the time.
3. Creates ad hoc and routine queries (either through AS400 query or using another query tool called Edash) to assist with projects, monitoring and issues as needed. This duty is performed about 20% of the time.
4. Assists management team with writing and updating department procedures. This duty is performed about 10% of the time.
5. Assists management team with associate training programs. May perform group training or individual training as well as written/online training courses. This duty is performed about 10% of the time.
6. Assists management team with reviewing, updating, and maintaining the bank's core system loan servicing parameters, notices, and statements. This duty is performed about 5% of the time.
7. Organizes and maintains the departments' SharePoint site and intranet site. This includes uploading new/updated procedures, calendar events, and useful content. This duty is performed about 5% of the time.
8. Maintains regular and reliable attendance, punctuality, and personal appearance. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations and laws (including BSA/AML).
9. Perform any other related duties as required or assigned.

Education and Experience Requirements

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience.

While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, talk or hear; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.

At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.

Monday - Friday 8:00 AM - 5:00 PM

Total Hours: 40

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