New

Senior QA Engineer, Services

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Michigan, Ann Arbor
6300 Interfirst Drive (Show on map)
May 09, 2025
Join the API/Automation Squad on the Technical Services Team Our Technical Services team within Professional Services is dedicated to delivering cutting-edge technology implementation and consulting services across all business segments. We focus on comprehensive custom utilities, data migrations, software conversions, advanced reporting, and automation and API-driven trainings. Our mission is to empower clients by enhancing their operational efficiency through innovative and tailored technology solutions. We are seeking a dynamic professional to join our team in a role that emphasizes client engagement and the delivery of high-impact technology solutions. Distinct from traditional QA engineering, this Senior QA Engineer position will consult with clients to implement innovative solutions and training that leverage APIs and automation to enhance their processes. The role is ideal for someone who thrives in a highly technical consulting environment, where your expertise in technology, troubleshooting, and client facing relations will be pivotal in optimizing business processes and delivering tailored solutions. About the Role As a Senior QA Engineer, you will: Deliver Engaging Training and Consulting:Conduct API and automation-driven training sessions, and provide consulting services to empower clients in leveraging technology effectively. Implement Custom Solutions:Assist clients in deploying custom utilities, Power BI dashboards, and other automation solutions across platforms such as GoSystem Tax, OneSource Income Tax, SurePrep, and SafeSend. Understand and Tailor Solutions:Collaborate with clients and their IT teams to understand their specific needs and customize solutions to enhance their operational efficiency. Provide Comprehensive Support:Offer internal and external support for API-related issues, test utilities, and assist with custom mappings and light coding tasks, ensuring seamless integration. Drive Innovation through Collaboration:Work with cross-functional teams to innovate and expand our service offerings, contributing to the continuous improvement of our solutions. Advise on Best Practices:Guide clients on system configurations and business processes, drawing on industry best practices to optimize their use of our products. Lead Successful Implementation Projects:Oversee both standard and custom implementation projects, ensuring successful outcomes and thorough documentation. Build Strong Client Relationships:Establish and maintain robust relationships with clients to maximize their use of Thomson Reuters products and ensure their satisfaction. About You Your expertise and skills include: Proven experience in delivering technology-based trainings and software implementations, preferably in client-facing situations. Strong communication and presentation skills to convey complex technical concepts clearly and effectively to diverse audiences. In-depth familiarity with Thomson Reuters products such as GoSystem Tax and OneSource Income Tax. Solid understanding of tax concepts, procedures, and industry trends, enabling effective consultation and solution development. Advanced knowledge of data visualization tools (e.g., Power BI) and API/system integration techniques. Experience with low-code/no-code platforms and automation tools, such as Microsoft Power Apps and Alteryx, is highly advantageous. Strong project management skills, with the ability to manage multiple projects simultaneously and deliver within deadlines. A collaborative spirit and a commitment to achieving client satisfaction through exceptional service. A bachelor's degree in a relevant field or equivalent practical experience in technology consulting or related areas. Demonstrated problem-solving abilities, with creativity and initiative to develop innovative solutions. Eagerness to learn and adapt to new technologies and industry changes. #LI-VR1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 06/30/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.