Implementation Consultant

Reporting to the Professional Services Manager, yourprime responsibility will be to architect, design and build solutionson the HighQ platform based ona clear understanding of a client's use case and goals, a thorough analysis of the project requirements, and an appreciationof how our software can best servethe client's longer-term objectives. You will also be required to onboard and train clients. This is a client facing, technical role where you will be expected to work with a range of client stakeholders,communicate solutions in a clear and concise manner, and project manage solutions delivered to clients. You'll be able to effectively manage multiple client accounts.

As an ImplementationConsultant, you'll have a proven track record in consulting and project delivery, of SaaS and Enterprise Solutions. You'll have atechnical background, someexperience of front-end web design, and have a keen interest and understanding of technology and the latest web and app trends. You'll understand the importance ofconsulting and delivering a high level of customer service. You will be comfortable communicating technical aspects of a project and effectively working with clients to understand their requirements and articulatingyour proposedsolutions based on our software and methods.

About the Role

• Project Requirements, SoWs and Documentation:
  • Gather architecture, functional and design requirements
  • Produce accurate project costing and Statements of Work
  • Provide clear documentation of each project phase andsolution implementation
• On-boarding of new clients to the software:
  • Product training
  • Configure clientapplication instances
  • Work with our Technical Consultants to set-up platform integrations (Single Sign On, API integrations etc)
• Software Implementation and Solution Delivery:
  • Analyse, advise on and set-up solution architecture
  • Implement client branding and designs
  • Define user journeys based on wireframes or best practice
  • Design and build custom solutions for the customer, e.g. lightweight jQuery plugins, custom CSS
  • Hold regular progress meetings with client, either remotely or on-site
  • Manage client expectations
  • Advise on, and implement, third-party analytics tools, integrations and data migration options

Additional responsibilities

• Provide technical support to HighQ clientsas assigned
• Manage client expectations regarding support and enhancement requests
• Contribute to the product knowledge base articles
• Product demonstrations in person and via web conference to clients or prospects
• Work with the other business teams (primarily support, customer success and sales) in communicating the products to customers

About You

You'll need to be able to demonstrate:

• 3 to 5 years of enterprise software project management experience
• Excellent written, presentation and verbal communication skills
• Ability to interact and develop relationships at multi levels both internally and externally
• Extensive customer facing experience
• Experience in preparing formal customer proposals
• Ability to write clearly to communicate software features to a non-technical audience
• Familiarity with the Legal Industry and the technology trends within it is a strong plus
• HTML and CSS experience
• Soundunderstanding of Javascript and jQuery
• Experience building email templates with email marketing tools
• Strong SaaS software trouble shooting/analytic skills
• Good understanding of browser, plugin and computer settings that can affect web applications
• Strong knowledge/experience with web applications
• Good working knowledge of Microsoft Windows, Mac OS X, Android & iOS
• General familiarity with web technologies and trends

#LI-VR1

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.