New

Clerical Assistant 2 - Front Desk Receptionist

Commonwealth Of Pennsylvania
$35,306.00 - $51,932.00 Annually
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
United States, Pennsylvania, Harrisburg
400 North Street (Show on map)
May 09, 2025
THE POSITION Do you have excellent communication skills and experience providing outstanding customer service? The Public Utility Commission is seeking a dedicated Clerical Assistant 2 to complete our team of professionals. This position serves as a receptionist for the Secretary's Bureau, giving you the opportunity to greet visitors, respond to public inquiries, and direct individuals to appropriate personnel. If you are interested in becoming a vital part of an amazing team, come work for the Public Utility Commission. Brighten someone's day by helping those who need assistance, there is no greater reward! DESCRIPTION OF WORK Responsibilities of this position requires the employee to cover the front desk of the Secretary's Bureau at all times between the hours of 8:00am to 4:30pm and serves as the Receptionist for the Secretary's Bureau and is the first point of contact with the public for the Commission. You will accept Commission filings which are hand delivered from utilities, law firms and members of the public regarding litigation or proceedings pending before the Commission. Answers all incoming calls to the Secretary's Bureau and evaluates inquiries/requests for information and processes telephone or physical requests for files. Research specific case information on the Commission's InfoMap Case Management System and the Bureau of Consumer Services Case Management System to determine consumers Informal Complaint status as required. Instructs or assists members of the public in the use of the Commission's website. Pulls and refiles all docketed proceedings from the Commission's main file room. Work Schedule and Additional Information: Full-time employment, 37.5 hours per week. Work hours are 8:00 AM to 4:30 PM, with a 1-hour lunch. (These hours are non-negotiable.) Telework: Part-time work from home (telework) may be a potential feature of this position. The successful candidate is required to report to the headquarters worksite daily, unless the employee meets eligibility requirements and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg, PA. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):* 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.