Course Support Coordinator (Hybrid)

About the College, School, or Department

As the oldest, largest and most academically diverse college at Cornell, the College of Arts and Sciences serves as "the nexus of discovery and impact" and is committed to world-class excellence. Located on Cornell's main campus in Ithaca, the College remains the center of Cornell's academic universe. Its research and teaching span the humanities and performing arts, biological and physical sciences and mathematics, and the social sciences. It offers extraordinary breadth and depth in its programs of study, a world-renowned faculty that includes international leaders in their respective disciplines, and cutting-edge research and technical facilities. It provides a high-quality liberal arts education to its own students, and introductory instruction in basic disciplines to almost all undergraduates in the other colleges at Cornell.

The College has over 500 tenure-stream faculty, over 400 other academics and 300+ non-academic staff in approximately 40 academic departments and programs, a student population of 4,600 undergraduates and 1,300 graduate students spread across 27 academic buildings (~850,000 nsf). The overall college budget exceeds $400M, and total research expenditures by Arts and Sciences investigators exceed $100M.

About the Office or Unit

The Department of Mathematics is a large and vibrant academic department in the College of Arts and Sciences. The department manager's position supervises an eight member staff which supports approximately 43 professorial faculty, 15 visiting faculty and continuing lecturers, and a PhD program with 66 graduate students. The Department offers approximately 140 courses during the academic year with an enrollment of over 7,000 students from across the university. The Department operates with an annual budget of $18 million including $3 million annually in grants and contracts.

The Opportunity

This position's start date is August 1, 2025. The Mathematics Course Support Coordinator is full-time at 39 hours per week and approx. 10 months of the year (approx. August 1 - May 31) and requires occasional evening and weekend hours for prelims and finals, and evening events.

As our Course Support Coordinator, you will provide specialized and extensive support to a variety of math courses and general administrative support to faculty, staff, and students in the department including but not limited to:

• Initiating and maintaining online course information/updates in Canvas (course management system), course websites, Student Disability Services systems, Faculty Center.
• Coordinating special needs cases (overtime/make up exams), academic integrity cases; coordinating exam/grading sessions, TA meetings, review sessions.
• Administrative preparation of course materials, coordinates/tracks course logistics all while using a high degree of confidentiality and discretion.
• Providing support for department events as needed.
• This position requires occasional evening and weekend hours for prelims and finals.

Core business hours for the Mathematics department are Monday through Friday, 8:00AM to 4:30PM. This position offers flexibility for start and end times, as long as the office is covered between the core business hours. This is typically a hybrid position with 3 days in the office, 2 days remote, with some flexibility required to cover occasional prescheduled evenings and weekends for preliminary and final exams, and evening events. And, in order to ensure mutual success, we'd like for you to be on campus Monday through Friday during your orientation and onboarding period, which will be mutually agreed upon by you and your supervisor.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Associate's Degree with 2-4 years of experience or equivalent combination of education and experience.
• Excellent communication, organizational and interpersonal skills required.
• Must be detail-oriented and demonstrate sound judgment.
• Exceptional customer service skills and ability to handle competing priorities required.
• Demonstrated ability to work independently and as a member of a team.
• Ability to work effectively with a diverse group of individuals including faculty, staff, students and visitors.
• Must project a professional image and demonstrate the ability to diplomatically handle a wide variety of situations.
• Technically adept using a variety of business or technical programs to complete information management or production tasks (Microsoft suite, Faculty Center, Canvas).
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.

Success Factors

You will be considered a competitive candidate if you:

• Take ownership of your work, with good judgment to know when and how to escalate issues when necessary.
• Are a diplomatic communicator, with experience that has informed your fair and equitable approach to responding to your customers, including students and faculty.
• Enjoy engaging your technical skills to explore and leverage tools and technology to figure out better and different ways of keeping track of work and information efficiently.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 2 days per week and on-campus 3 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
  

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• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

Cornell is an equal opportunity employer. For more information click here.

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