Lead Content Designer

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Office hybrid in San Francisco, CA or Seattle/Bellevue, WA

The Sales + Growth CDX team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively, iteratively, and strategically with our design, engineering, writing, research, and product partners to bring these designs to life.

Great, tell me more!

• You look at information architecture to make sure the narrative flow and structure of the design is logical and intuitive for users to follow.
• The experiences you create use simple language to reduce product complexity. You write the words, decide where they go, and how to deliver them inside our apps to help customers achieve their goals with Salesforce.
• Hand-in-hand with research and design, you work iteratively at the start of the product development cycle. Along the way, you'll gain experience gathering feedback, presenting to stakeholders, peers, and leaders about your work.

Required experience/skills:

• Excellent in-app writing and editing skills
• Eye for design and information architecture
• Ability to meet tight deadlines and communicate effectively with senior leadership
• Ability to adhere to styles and processes
• Ability to learn new technologies quickly
• Focus on quality and details
• Strong team player
• Customer advocate
• A related technical degree required
• Must be located in either San Francisco Bay Area or Seattle/Bellevue

What we are looking for/nice to haves:

• 2-6 years of experience writing documentation for software developers, or equivalent experience writing and at least 2+ years of writing documentation.
• 2+ years managing complex content projects across multiple content portfolios.
• 2+ years developing and implementing content strategy.
• Strong collaboration skills to partner with stakeholders to identify key customer scenarios and prioritize content.
• Proven ability to write across a spectrum of content types- UI text, onboarding, etc.
• Experience in successfully partnering with SMEs to obtain, clarify, and validate content.
• A strong customer focus with experience writing for engineering audiences.
• Ability to meet tight deadlines with multiple deliverables.
• Ability to adapt and make progress while dealing with ambiguity.
• Great people and communication skills.
• Focus on quality and details.
• Ability to learn new technologies and tools quickly.
• Excellent problem solver.
• Strong team player.
• Customer advocate.

Potential content includes:

• UI text and in-app user assistance
• User flows and designs
• Online help and guides
• How-to and onboarding video

You will:

• Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team.
• Oversee content strategy and ensure coverage and quality.
• Be a leader and contribute to overall Content Experience direction and priorities.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.