Associate Patient Care Coordinator - Austin, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for staffing all new patient admissions/referrals, scheduling of daily patient visits for clinicians, review and submission of end of day schedules, ensuring completion of all weekend schedules, and reviewing daily schedules with field clinicians. Supports the Clinical Team Manager (CTM) with maintaining daily contact with field clinicians and effectively communicating schedule changes to field clinicians. Critical thinking is essential for reviewing weekly active patient census reports, scheduling patient discharge visits with appropriate field clinicians, scheduling patient re-certification visits, supervisory visits with the primary registered nurse, and appropriate job tasks for field clinicians per physician orders. Regularly communicates with Intake Department personnel in reference to all new patient referrals and new physician orders for staffing with the appropriate field clinician. Assists with the review and processing of patient discharge and therapy evaluations. Collaborates with the Director of Nursing, Clinical Team Manager and Director of Home Health Operations to ensure all patients are staffed accordingly per physician orders. Actively participates in the Agency's on-call rotation in the Home Health Team Coordinator role, approximately once per month to include holidays.

Schedule: Monday to Friday, 9 AM - 6 PM AND weekly on call rotation: Monday -Thursday, 6 PM-8 AM and Friday, 6 PM-Monday, 8 AM

Location: Onsite - 8107 Springdale Road, STE 110 Austin, TX 78724

Primary Responsibilities:

• Responsible for daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians
• Reports new or pertinent patient information to field clinicians
• Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits and ensures accuracy
• Updates clinician schedules frequently to remain in compliance with current physician orders
• Communicates all new physician orders and new referrals with contract therapy staff
• Assists CTMs with contacting field clinicians or relaying information in reference to patient care updates
• Frequently communicates with management regarding unassigned patient visits to ensure all patients receive care within the timeframe required per physician orders
• Responsible for checking email, HALO's, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management
• Responsible for adhering to the company policies to include: time reporting policy, attendance policy, code of conduct, etc
• Cross-trained for all job tasks in Medical Records to include uploading of documentation in EMR, Start of Care (SOC) audits, reviews contract invoices and Print Que process
• Prepares clinicians schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order
• Demonstrates exceptional customer service to all patients, clinicians, and family members
• Reviews missed visits daily submitted by field clinicians to ensure visits are re-scheduled accordingly, reviews schedule deviation report for accuracy
• Updates patient information into the EMR when changes occur
• Runs active census bi-weekly- schedules discharges with field clinicians and appropriate tasks to ensure active census is accurate and up to date
• Responsible for processing discharges/ensuring proper Notice of Medical Non-Coverage (NOMNC) in place before discharge is processed- updating patients schedule to reflect discharge date and notifying medical records to archive patient's active chart
• Responsible for scheduling per physician order and ensuring Re-Authorization Department has updated order in order to obtain authorization
• Ensures therapy evaluations are reviewed and faxed to physician office daily to support coordination of care between the physician office and home health agency
• Participates with on-call rotation for home health approximately one week per month to include shared holiday coverage
• Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming referral information for accuracy
• Performs other job duties as assigned by the manager

GENERAL PERFORMANCE REQUIREMENTS:

• Attends all required in-service training programs to maintain comprehensive home healthcare knowledge base
• Demonstrates effective time management skills by completing assignments within projected time frames
• Expresses verbal and written communication in a clear, positive, and cooperative manner
• Demonstrates personal responsibility with regard to attendance and punctuality and adheres to the code of conduct policy set forth by UHG
• Promotes Agency philosophy, mission statement, and administrative policies
• Maintains privacy and confidentiality with regard to all patients, their families, staff and Agency information
• Promotes the Agency image by adhering to the Dress Code and personal hygiene standards
• Follows the appropriate chain of command in all forms of communication
• Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessary

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience with scheduling in the medical field

Preferred Qualifications:

• Bilingual in English/Spanish

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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