Technology Project Manager - IT Solutions

TITLE

Technology Project Manager

JOB SUMMARY

The Technology Project Manager is responsible for managing highly complex enterprise-level technical projects from conception through final implementation, ensuring that projects are aligned with the university's technology standards and strategies. In this role they will work with technical staff, academic and administrative departments, and third-party vendors/service providers on projects that will affect a large number of university constituents, vary in complexity, and involve assessing and implementing a wide variety of technologies-from software solutions to hardware and infrastructure. As a member of the IT Solutions team, the Technology Project Manager is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager, Relationship & Project Management

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Project Management (75%)

• Directs collaborative, cross-functional teams comprised of ITS staff, administrative/academic unit constituents, and/or vendors/service providers.
• Ensures that appropriate stakeholders are represented and involved in projects.
• Develops project plans to include deliverables, tasks, resources, and schedules to meet project goals, on time and on budget.
• Works with appropriate stakeholders to develop and manage project budgets.
• Reviews team progress on tasks regularly; escalates issues and risks appropriately to resolve problems and reduce project risk.
• Ensures well-designed and implemented project communication to help maximize the adoption of new technology solutions.
• Plans for the transition to ongoing customer support and solution maintenance at the close of projects, to include both internal ITS areas and any third-party support.
• Manages project-related vendor relationships, including negotiating schedules, resources, and ensuring product/service quality.
• Facilitates the development of Service Level Agreements and support processes between academic/administrative units and ITS.

Relationship Management (15%)

• Builds and maintains collaborative and consultative relationships with campus partners related to the project portfolio and serves as their primary point of contact for IT coordination of services, communication, and planning during project implementation.
• Gains an in-depth understanding of partners' processes and requirements.
• Reports regularly to campus partners and ITS leadership on partner-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.

ADDITIONAL DUTIES

Participation & Support (10%)

• Maintains awareness of current practices and future trends in project management processes and best practices.
• Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.
• Performs other duties as requested.

EDUCATION

Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

Three years of relevant experience in project management. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

Work is performed under minimal supervision and performance is based on the effective operation of the administrative function. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to maintain the security and integrity of the infrastructure.
• Demonstrated ability to manage complex technology projects.
• Experience analyzing business processes and defining functional requirements.
• Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
• Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
• Ability to use a personal computer and other office equipment, including related university software and email.

Additional/Desirable Skills & Abilities

• Project management professional (PMP) and/or IT certifications such as ITIL or Six Sigma.
• Experience with Agile project management.
• Ability to handle multiple projects simultaneously, effectively manage time, prioritize tasks, and appropriately escalate issues.
• Experience working with one or more higher education administrative software solutions, such as Ellucian Colleague, Oracle eBusiness, Salesforce (CRM),, or similar.
• Experience in a higher education setting.
• Functional experience in one or more higher education academic or administrative units, such as Academic Affairs, Advancement, Enrollment Management, Finance & Administration, Student Life, etc.
• Familiarity with Texas Administrative Code (TAC 202).

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons.

All positions at Texas Woman's University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.