Service Technician Principle Specialist

Ready to join a team that values your expertise and offers endless opportunities for growth? Join Marvin as a Service Technician Principal Specialist. In this role, you'll provide field support for service cases, offer installation training, and collaborate with various departments to resolve issues.

Your knowledge of product performance ratings, testing procedures, and industry standards will be important in delivering tailored solutions. If you're a problem-solver who enjoys learning new things, Marvin is the place for you. Join us and enjoy a supportive work environment with comprehensive benefits from day one.

Offer field support for service cases including issues like water or air infiltration claims, commercial projects, special causes, field testing, and more.

• Additionally, provide case deflection and support to the Customer Services team, helping resolve cases without needing a field visit.

• Represent Marvin brands at project sites by providing installation training, product support, and general project consultation.

• Accurately research and document all jobsite observations and activities (written, photo, verbal) in a manner consistent with corporate guidelines.

• Collaborate with other departments to assist in resolving issues when there is not a standard process.

• Provide "tailored solutions" that align with industry standard methodologies, product design, and material design.

• Ability to review project specifications, assess test protocols, installation details, and design.

• Advanced knowledge of product tolerances, defects, installation issues, and methods.

• Understand product performance ratings, water management systems, and service issues.

• Knowledge of product testing procedures (AAMA 502 vs. 511, ASTM 1105, sill pond test).

• In-depth understanding of product certification, industry standards (AAMA), and field test protocols.

• Strong problem-solving skills

• Interpersonal skills, eagerness to learn & adapt, multi-task, and travel on short notice.

• Courageous leadership, execution management, task planning, business insight, and critical thinking.

• Installation Masters, Fenestration Masters and OSHA10 preferred.
• Must be willing to travel 50% - 75% of the time to include overnight stays.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.