Director of Process Re-Engineering and Planning

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Director of Process Re-Engineering and Planning will provide leadership re-imagining our integrated processes, connecting business strategy through day-to-day operational execution. This senior leader will orchestrate comprehensive transformations of specific processes and functions while reimagining how we leverage our technology platforms to drive both strategic and operational excellence. The Director will establish critical partnerships across business units, operations, finance, and other functions to design and implement cohesive processes that align long-term business objectives with immediate operational requirements. This role requires a strategic visionary with deep operational expertise who can translate executive priorities into actionable initiatives while leading a dedicated team.

• Design and execute assigned processes, connecting business strategy with operational execution

• Lead the comprehensive transformation of enterprise processes, with accountability for both design and operational implementation

• Establish and optimize operational metrics associated with assigned processes

• Develop the strategic roadmap for process re-engineering and the associated technology, maximizing ROI from our platforms and leveraging AI where possible

• Build and maintain executive-level relationships with key stakeholders across business units, operations, finance, and other functions

• Provide strategic direction and leadership to a team of specialists, developing talent and capabilities

• Define organizational KPIs for effectiveness and process efficiency

• Drive change management initiatives to ensure adoption of new processes and systems

• The role is a program management role responsible for both connecting the dots across the entire lifecycle and also for delivering the associated operational activities

• The role will be the driver behind defining the future end to end process within Professional Services and also collaboration with our peer organizations

• The candidate will be responsible for further defining the vision and scope of this role as they review existing processes and engage stakeholders to develop a roadmap for the future

• 10+ years of progressive experience in process re-engineering, operations management, or business planning

• Demonstrated success leading major transformation initiatives that bridge strategic planning and operational execution

• Exceptional analytical capabilities, including experience interpreting complex data to drive executive decision-making

• Proven ability to build and lead high-performing teams

• Track record of successful cross-functional collaboration at the director/VP level

• Outstanding executive communication and presentation skills

• Superior project management skills, leading both operations and IT projects

• Role is based in San Francisco with key stakeholders

• "Beginners' mindset' gained from scaling operational processes across rapidly growing or changing businesses

• Experience in SaaS or technology consulting environments

• Executive education in operational excellence or business transformation

• Background implementing enterprise-wide planning and operational systems

• PMP (project management professional) certification

• Strategic vision with strong operational execution capabilities

• Executive presence and influencing skills

• Change leadership capabilities

• Cross-functional relationship building at senior levels

• Business acumen with financial and operational insight

• Team development and mentoring expertise

• Decision-making excellence under ambiguity

• Process optimization mindset

This Director-level position offers the opportunity to drive significant organizational transformation while creating a seamless connection between strategy and operational execution.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.