Technical Service Leader - Flex Packaging Job

We are seeking a Flexible Packaging Technical Service Leaderto lead and manage our North American TS&D team for flexible laminating adhesives and coating solutions. This role is central to aligning technical service & development initiatives with our global and regional business strategies, supporting innovation, and developing high-performing teams.As a member of the North America Flexible Packaging Leadership Team, you will partner with Commercial, R&D, Marketing, Product Line Manager, Manufacturing, and Supply Chain teams to deliver customer-centric solutions, accelerate application development, and drive sustainable business growth.

Key Responsibilities

Leadership & Strategy

• Align technical service & Development efforts with global and AP&C regional strategies. Manage the Application Development, Innovation Pipeline for the team
• Drive performance of the NA Flex Pack TS&D team to meet business objectives and KPIs in partnership with Commercial organization.
• Ensure all technical activities comply with Health, Safety, Environmental, and Quality (HSEQ) standards.

Team Management & Development

• Organize, prioritize, and oversee team activities and lab operations to meet customer and project needs.
• Provide coaching, performance feedback, and development plans for direct reports.
• Lead recruitment and succession planning; support professional development through tailored Employee Development Plans (EDPs).

Technical & Application Development

• Partner with Sales, R&D, Marketing & Product Line Managers teams to support product introductions, innovation, and customer application needs.
• Lead technical support efforts for customers partnering with manufacturing, supply management, and Product Line Managers.
• Build and manage a robust, value-driven innovation pipeline aligned with AP&C strategy (e.g., sustainability, market growth).
• Develop and upgrade capabilities for the TS&D lab to support application development efforts as well as Develop capabilities for customer / OEM collaboration from the technical center.

Process & System Optimization

• Develop and improve systems, processes, and procedures for compliance with EHS and quality standards.
• Track TS&D metrics: lab workflow, new product launches, and progress toward goals.
• Contribute to budget planning and manage team operations within budgetary limits.

Collaboration & Communication

• Interface with global TS&D counterparts to ensure alignment in standards, testing, product transfers, and best practices.
• Build and maintain strong relationships with customers, OEMs, suppliers (inks, films, etc.), and industry associations.
• Provide regular reporting to leadership on key initiatives and progress.

Qualifications

• Bachelor's degree in Chemistry, Polymer Science, or a related technical discipline.
• Minimum 10 years of industrial experience in the materials or polymer industry.
• Strong technical knowledge of flexible packaging, lamination adhesives, and/or coatings-particularly for food or industrial applications.
• Proven leadership experience managing cross-functional teams in a dynamic, growth-oriented environment.
• Exceptional communication, interpersonal, and project management skills.
• Strategic thinker with a hands-on approach and a passion for innovation.