Mutual Fund Broker Trading Lead Specialist

Location:

Hours: Monday-Friday (8am - 5pm)

ABOUT THE JOB

A Lead Specialist in the Broker Trading & Revenue group is responsible for receiving phone calls from brokers and outside managers associated with trust clients. The Specialist will accept faxed trades, process it on the trust accounting system, and ensure next day settlement. The Lead Specialist confirms that KeyBank EB Collective Fund trades are received and processed via Fund/SERV from outside participants. The Lead Specialist ensures settlement for EB funds is received via NSCC and is in balance. The Lead Specialist will work with fund companies and LOB on any return of or processing of any mutual fund 12B-1 fees received.

The Lead Specialist is responsible for processing all Mutual Fund mergers, name changes, and exchanges. The Lead Specialist will handle the transaction processing for any shadowed mutual funds and is responsible for monthly/quarterly reconciliation of those funds. The Lead Specialist will monitor and distribute the inquiries received in the department mailbox and monitor and distribute the Digital department mail. Lead specialist will be responsible for the Quality Check of the Receipts and Distribution transfers within the specified SLA. It is expected that the Lead Specialist is the Subject Matter expert for the processes on their desk. The Lead Specialist will be backup for Fidelity 401A and 403B business. The Lead Specialist is responsible for following established guidelines to identify and resolve problems.

• Receive phone calls from brokers/outside managers associated with and responsible for trading mutual funds for trust clients
• Post broker-initiated trades to the Global Plus custody system
• Send/receive wires associated with mutual fund broker trades
• Responsible for the daily balancing of all cash associated with Mutual Fund broker trades
• Responsible for reconciling shadowed accounts to statements
• Process all mutual fund corporate action activity
• Responsible for the Quality Check of the Receipts and Distributions Transfers within specified SLA
• Notify Line of business of any upcoming Tender Offers and Liquidations and advise them of the steps to be taken
• Maintain current information regarding the brokers associated with trust clients
• Confirm incoming trades via Fund/SERV for the EB Collective Funds. Monitor and report to LOB the liquidations hitting a particular threshold. Ensure settlement for EB funds is received via NSCC and is in balance. Research any outages and resolve file transmission issues with NSCC and various operations groups.
• Validate and post activity to the Global Plus custody system from Brokerage statements for mutual funds held directly with outside brokers
• Research and resolve any discrepancies between statements and the Global Plus custody system
• Complete annual location code audits for broker held fund positions
• Monitor department mailbox and distribute to the appropriate individuals
• Monitor Digital mail and distribute to appropriate individuals
• Cross train on all functions for coverage during absences and high volumes
• Participate in the testing of system upgrades and Global Plus Release and MUP testing
• Be fully proficient in duties and works under limited to no supervision
• Create and/or update current procedures as changes occur in the process
• Subject matter expert on their processes
• Cross train to help support and backup the 401A. 403B, and 457 Fidelity business

• Four-year degree in Business or Finance OR equivalent work experience.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Knowledge of Global Plus system preferred.
• Prior experience in trust operations preferred.
• Proven experience and success in a team environment.
• Ability to work under pressure and meet deadlines
• Proven ability to handle high transaction volumes accurately and meet production goals
• Ability to work with limited to no supervision in decision making
• Excellent organizational skills. Ability to manage multiple priorities.
• Strong analytical, research and problem resolution skills
• Trains and assists in training new staff
• Excellent judgement and decision-making skills, demonstrated leadership skills
• Proven ability to demonstrate the Key Values.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.00 to $22.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.