Business Analyst - Application Insights

Location:

• Develop and deliver actionable insights using a variety of BI tools, such as Power BI, Tableau, Looker, and SQL, to support business objectives.

• Develop platform feature/function launch benchmarks, KPI's measurement learning plans and evaluation metrics

• Conduct thorough analyses on customer behavior, application performance, and operational efficiency to extract meaningful insights that drive improvements.

• Identify and align business objectives to platform performance, ensuring that functionality meets the needs of stakeholders and enhances user experience.

• Provide insights into the platform's feature set to expand customer self-service capabilities, improve retention strategies, and foster customer expansion.

• Define and track key performance indicators (KPIs), ensuring they align with broader organizational goals, and share impactful KPIs developed throughout your tenure.

• Collaborate with stakeholders to facilitate data-driven decision-making by presenting findings and recommendations effectively.

• Lead data modeling and visualization efforts, ensuring quality control and data governance.

• Engage with data engineers and IT teams to enhance data pipeline efficiency and effectiveness.

• Align your insights and analyses with the company's business intelligence strategy and reporting cadences, ensuring timely delivery of information (daily, weekly, monthly).

REQUIRED QUALIFICATIONS

• Minimum of 3 years of experience in business analysis focused on BI tools and application insights.

• Proficiency with BI tools such as Power BI, Tableau, Looker, and SQL for dashboard creation and report automation.

• Strong SQL skills, including the ability to query and manipulate data effectively.

• Excellent communication skills for gathering requirements and presenting analytical findings to technical and non-technical stakeholders.

• Ability to define, track, and align KPIs with organizational goals.

• Experience leading data modeling and visualization efforts and ensuring data quality and governance.

• Ability to collaborate with stakeholders, for example data engineers and IT teams to improve data pipelines.

• Ability to identify processes gaps, recommend solutions, and manage implementation.

• Proficiency with PCs and standard Microsoft Office software.

• Experience presenting findings to senior leadership and influencing strategic decision-making.

PREFERRED QUALIFICATION

• Experience with machine learning, predictive analytics, or AI-driven insights.

• Knowledge of business domains such as banking, finance, or marketing analytics.

• Experience aligning insights and analyses with broader business intelligence strategies and reporting cadences.

• Familiarity with customer behavior analysis, application performance analytics, and operational efficiency metrics.

• Passion for driving customer self-service expansion, retention improvement, and customer growth strategies.

• Exposure to process automation and self-service BI initiative development.

• Understanding of Commercial Banking products, digital banking platforms and segment needs through demonstrated portfolio

• Ability to champion change, influence others, and foster teamwork.

• Proven ability to balance ad-hoc analyses with standardized reporting.

• You will report to Digital Adoption and Platform Enablement Commercial Bank and work closely with various teams and departments to maximize the impact of your insights.

• Experience presenting to senior leadership, exemplifying the ability to influence strategic decision-making.

• Ability to balance ad-hoc analyses with standardized reporting, providing flexibility in project prioritization.

• We encourage a growth mindset, and you will have opportunities for professional development and to explore roles that emphasize strategic data-driven decision-making.

• Your contributions towards automation, self-service BI initiatives, and process improvements will be highly valued.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $61,000 to $75,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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