Products and Services Manager, Sales and Solutions Specialist (Outdoor Lighting) - Carolinas

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Position Summary

The Outdoor Lighting Solutions Specialist will be responsible for supporting Duke Energy's Outdoor Lighting, commercial new construction products and services. This involves supporting the program managers in the end-to-end sales process - servicing inbound inquiries, obtaining pertinent information from customers to provide targeted solutions, supporting proposal development, maintaining account relationships, pipeline management and ensuring a smooth handoff for delivery.

This role requires a self-starter with a problem-solving mindset and ability to work successfully with a team in multiple work locations, including flexibility to travel.

The ideal candidate will possess prior sales or account management experience, be comfortable using CRM systems, SAP, work management systems (Maximo), Builder/Developer Portal, GIS systems and thrive in a fast-paced, high-volume sales environment, along with basic design skills are a plus. This is an excellent opportunity for a results-driven professional looking to grow into roles with deeper customer engagement and greater account ownership.

This position will report to the Manager of Outdoor Lighting and will interface with internal stakeholders that include LAM, CRM, Marketing, Engineering, Operations.:

• Outdoor Lighting provides customized lighting solutions for homeowners, businesses, developers, local governments, and residential communities - the offering provides customers with an end-to-end lighting solution (from sales to design to installation and ongoing maintenance) for a monthly payment.

Primary Duties

• Handle inbound customer inquiries via phone, email, website, and other channels.

• Identify customer needs and offer consultation on outdoor lighting products.

• Support Outdoor Lighting program managers with the full sales process from lead engagement to close, develop proposals/quotes tailored to customer requirements as needed.

• Develop proposals/quotes tailored to customer requirements.

• Provide basic post-sale customer service support and coordinate with internal teams to resolve complex requests outside of sales team scope.

• Explaining program benefits, lighting products and assisting in movement through the project process.

Generate new business and manage account relationships for (e.g., HOAs, schools/universities, hospitals):

• Research prospective customers (through market intelligence, online research, etc.), with a focus on underserved areas within Duke's footprint.

• Partners with inside sales as needed for complex opportunities that may require on-site sales support.

• Provide ongoing account management support post-sale to drive cross-selling across P&S products, ensure positive customer experience and repeat business.

Perform other sales functions including but not limited to:

• Be familiar with Outdoor Lighting product spec sheets and work with marketing on making any revisions/updates.

• Help ensure the DE.com webpages for Outdoor Lighting are current and contain correct spec sheets.

• Know how to order branded collateral (giveaways) with outside vendors.

• Assist with event management, conferences, lunch and learns, etc.

• Collaborates, builds relationships, effectively communicates (both orally and in writing) and provides feedback to Designers on work request design issues.

Basic Required Qualifications

• Bachelor's degree in marketing, Business administration or any related degree.

• In addition to bachelor's degree, three (3) years of related work experience.

• In Lieu of Degree, High School Diploma/GED plus 8 or more years of related experience.

Additional Preferred Qualifications

• Proficient in Microsoft Office software tools.

• Proven project management skills.

• Demonstrated ability to learn new systems.

• Experience successfully working in a team environment to achieve shared goals.

• Experience working in utility regulatory environment.

• Comprehensive financial and business acumen.

• Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development, Facility management, product management, program management, energy management, project management or process management experience.

• Demonstrated experience in change management, process integration and implementation and supervisory or management experience.

• Business operation experience.

• Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy.

Working Conditions

• Normal office environment with some travel, including overnight travel and site visits.

• Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.

• Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility. Normal office environment with some travel, including overnight travel and site visits. Long periods of sitting and extended use of computer and telephone/cell phone.

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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