Quality Assurance Manager

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success-success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to move forward in their careers.

The purpose of the Quality Assurance Manager is to provide leadership and direction of the quality function in order to influence and assist the Repair Center Manager with the implementation of the GATX Maintenance Group Strategic Initiatives. The focus will be to manage the quality management system and its components to ensure compliance to regulatory and GATX requirements. This position will also be responsible for the leadership and development of quality personnel.

To act as a technical liaison for investigating and resolving car issues, customer complaints, and audit findings.

This position will focus on extensive research and analysis of quality and maintenance related issues. It is an independent, cross-functional, key position that contributes significant knowledge and influence to the GATX Maintenance Group in order to achieve our defined initiatives. The Manager of Quality Assurance is also a key member of the leadership team at the Terre Haute facility.

Lead, manage, and train the development and maintenance of the quality system and all of its processes to ensure that the cars produced satisfy all given customer, regulatory, and Company requirements.
• Provide clear, proactive leadership to Quality Assurance Supervisor and other direct reports that aim to create and foster a sense of urgency that embraces positive change within the Repair Center.
• Develop, articulate and install clear performance goals and measures, and provide timely feedback to direct reports.
• Work with direct reports to ensure their growth and development, including ensuring that they have the requisite skills to achieve company goals.
• Develop and foster a respectful and inclusive work environment.
• Analyze and communicate customer rejects and inspection defects to all appropriate supervisors. Establish and implement reduction plans based upon analysis to satisfy Maintenance Group's Initiatives
• Oversee the audit process in the facility, including AAR audits, internal audits, process audits, and Field Operations audits, in order to continuously improve all aspects of the quality process.
• Control and communicate documents pertinent to the quality system, to all affected personnel including: Quality Procedures, Fleet Maintenance Instructions, Engineering Notices, Improvement Orders, AAR Circular Letters, and Qualification records.
• Participate on cross-functional teams to evaluate, define, and improve our processes to ensure alignment and achievement of GATX initiatives.

Interaction:

This position will interact with senior executives, functional leaders, service center managers, and operations staff throughout the organization. Key functional groups and customers for this position are Quality, Operations, Inspection, Materials, NDE, Customer Service, Fleet Execution, Engineering, and Maintenance Procurement among others.

This position will focus on extensive research and analysis of quality and maintenance related issues. It is an independent, cross-functional, key position that contributes significant knowledge and influence to the GATX Maintenance Group in order to achieve our defined initiatives. This person has X direct reports.

Education and/or Experience Required (including certifications):

• Bachelor's degree with concentration in Engineering, Operations or related field, or Associate's Degree or equivalent experience.
• Minimum of five (5) years' experience in related industry, including quality experience (TQM, ISO 9000, M1003, SPC, Preventative Maintenance programs, etc.)
• Previous supervisory experience preferred.
• Must have successfully completed one of the following: AAR Auditor Qualified Advanced Class, Excel Auditor-Internal Auditing for ISO 9001 or, ASQ Certified Auditor.
• Knowledge and experience in applying structured problem-solving practices such as Kepner Tregoe/5-WHY's and quality improvement initiatives such as Lean or Six Sigma; formal training relevant certification desired.

Key Competencies:

• Develop and foster a respectful and inclusive work environment
• Develop and mentor others
• Communication: verbal and written
• Planning and Organizing
• Decision Making
• Computer Skill (Proficiency with MS Office Suite is required)
• Technical/Professional Knowledge
• Training and Leadership Ability
• Project Management
• Excellent interpersonal skills with the ability to communicate at various levels of the organization.

As of the poste date, the salary range for this position is $94,000 minimum to $103,000 max. This range is a reasonable estimate and takes into account several factors that are considered in making compensation decisions, including, but not limited to, geographic location, skill set, experience, education, training, internal equity, and other business needs.