Senior Advisor - Residence Life

Lubbock

41011BR

University Student Housing

Position Description

Advises individuals and provides guidance services regarding routine to complex issues in assigned area. Work is performed under general supervision in accordance with established policies and procedures. This title will require an extended, descriptive title.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

Supervision (20%)

• Provide direct supervision of Residence Life Office Student Assistants, including hiring, training, and evaluations.
• Provide indirect supervision through accountability of student leaders and Residence Life staff for administrative and related tasks.
• Communicate effectively with direct supervisors regarding any concerns.
• Support other Residence Life Advisors through training and assistance in performing job responsibilities.

• Provide general oversight of the Residence Life Office ensuring proper check-in and check-out of equipment, keys, and other office supplies.
• Prepare, distribute and record minutes for assigned meetings.
• Process and ensure accuracy of budget paperwork, travel paperwork, and additional administrative responsibilities in assigned areas.
• Process hiring paperwork, onboarding procedures and maintain up-to-date rosters of staff and student leaders.
• Conduct associated reference checks, drug tests, background checks and grade checks for assigned staff or student leaders.
• Support, provide guidance for, and implement departmental customer service model.
• Utilize departmental databases and online systems for the management of University Student Housing and Residence Life operations.

• Support departmental initiatives within Residence Life including but not limited to in-hall, leadership and academic development and student support and staff operations.
• Coordinate assigned reports including but not limited to monthly reports, time tracking, etc.
• Manage solicitation requests as assigned.
• Provide administrative support to departmental initiatives as requested.
• Develop and maintain relationships with all areas of University Student Housing including Housing Services, Administrative and Business services, and Residence Life.

• Provide internal and external customer service via the phone, e-mail and in-person.
• Be knowledgeable of campus resources and refer students, faculty and staff as appropriate.
• Communicate necessary information to internal and external stakeholders as needed.
• Ensure accurate reporting and provide follow-up as necessary with student and parent concerns.

Required Qualifications

Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.

Preferred Qualifications

Previous office experience; strong customer service skills with experience serving a wide customer base; acute attention to detail; experience with Texas Tech University student management and technology systems (Banner, Cognos, Sharepoint, Xtender, etc.) a plus; experience with and working knowledge of Microsoft Office Suite (Word, Outlook, Access and Excel)

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

18.48

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F: 8-5; Overtime and travel as needed

Grant Funded?

No

Job Group

Information and Records Clerks

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.