SASS AR Tech I II III

POSITION PROFILE (Job Summary)

An Accounts Receivable Specialist, or Accounts Receivable Clerk, is responsible for collecting payments for a company using skills in project management, organization and communications to collect the payments from clients and customers. Accounts Receivable Specialists track payments and run reports that document profits and losses for an organization.

ESSENTIAL JOB RESPONSIBILITIES AND RESULTS

• Level I: The entry level technician will perform routine accounts receivable duties and responsibilities under general supervision including the following:




• Reconcile customer account aging on a daily basis.
• Daily contact with customers and other departments within the company.
• Contact customers for past due invoices and respond to queries and research customer account issues.
• Organize and maintain physical and digital records.
• Collects/processes daily customer credit payments.
• customer invoices for mailing on a weekly basis.
• Perform any other related duties and assignments as required.

• Level II: The intermediate level technician will perform the full range of accounts receivable duties and responsibilities with minimal supervision including the following:




• Perform duties and responsibilities of Level I.
• Assist in month/quarter/year-end closing procedures.
• Research, resolve, and communicate discrepancies and outstanding balances on customer accounts to upper management.
• Assist with tracking and maintaining AR aging.
• Receives and processes credit applications from prospective credit customers.
• Creates weekly and monthly miscellaneous invoices.
• Assists in Daily, Weekly and Monthly Jetstream invoicing.
• Audits Interline waybills and performs Interline desk duties.
• Processes credit card waybill refunds.
• Processes freight claim refunds into SAP.
• Maintains expertise in Cargo Revenue Accounting.

• Level III: The senior level technician will perform more complex accounts receivable duties and responsibilities that require specialized skills and knowledge with minimal supervision including the following:




• Perform duties and responsibilities of Level II.
• Assist in implementing and maintaining procedures and policies.
• Act as a lead to monitor, support, and motivate the Accounts Receivable team.
• Train new and lower leveled accounts receivable technicians in various AR functions.

QUALIFICATIONS (Education, Experience and Certifications)

• High school diploma or GED required; (II/III) Associates' Degree or higher preferred.
• Level I: Minimum of 1 year related customer service and administrative experience required; prefer 1 year of related accounting experience.
• Level II: Minimum of 3 years of related accounting and customer service experience required. Up to 2 years of accounting-related education may be counted towards experience requirement.
• Level III: Minimum of 5 years of related accounting and customer service experience required. Up to 3 years of accounting-related education may be counted towards experience requirement.
• Experience supporting AR for multiple companies.
• Knowledge of airfreight transportation, SAP and SharePoint preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of accounting processes.
• Ability to interact with outside customers and various levels of management and staff throughout the organization.
• Proven ability to apply analytical skills to problem solving.
• Excellent verbal and written communication skills.
• Must be a team player.

• Ability to prioritize, multi-task, and work independently.
• Strong data entry and 10-key skills
• Strong computer skills with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).
• Ability to exercise professional judgment and makes decisions in logical and rational manner

JUDGEMENT

Positions at this level have moderate decision-making authority. Actions taken by this position can impact financial reporting and require the application and interpretation of data, facts, situations, procedures, and policy.

Positions at this level have a high level of contact with customers as well as management and staff throughout the organization. This position is expected to solve problems within policy guidelines while communicating with management within the division.

STRESS ON THE JOB

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Most work requires normal physical effort.

MANUAL DEXTERITY

Requires use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

Compensation Starting at $19.21 per hour

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

The intent of this Description is to provide a representative summary of the major responsibilities performed and results expected by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Incumbents may be required to perform other job-related tasks other than those specifically presented in this description.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.