Permit Navigator (Community Development)

VILLAGE OF SCHAUMBURG

Human Resources Department

101 Schaumburg Court,Schaumburg, IL 60193

http://www.schaumburg.com/

NOW ACCEPTINGAPPLICATIONS FOR THE POSITION OF:

Permit Navigator (Community Development)

Interviews will be conducted as applications are received. This position will remain open until filled.

JOB SUMMARY:

The position is responsible for ensuring a smooth and efficient permitting process for customers; proactively helping customers navigate requirements and permitting approval steps; guiding small businesses and homeowners to understand processes and how to access permit and building code information; and serving as a permit coordinator for large high-profile projects. The position works closely with the Building and Permitting Divisions Supervisors and to identify and implement process improvements. The position involves significant public interaction and communication and often serves as a communication bridge between customers and plans examiners/inspectors. Possessing capabilities to effectively and clearly communicate to a full range of people inside and outside the organization, prioritize multiple projects, and organize time and resources efficiently is essential in this role.

JOB DUTIES:

1. Assists customers to guide them through the permitting process. Ensures customers understand procedural requirements and facilitates communication with technical staff within the department, often acting as a bridge between customers and plans examiners/inspectors.

2. Recommends and implements policy and procedural changes to enhance internal operations of the Building and Permitting Divisions, including changes that involve integration and implementation of new software and other technical solutions.

3. Answers questions from homeowners, business owners, contractors, and developers about permit requirements, building and zoning codes, and related questions.

4. Facilitates coordination for large projects that require multi-department review and ensures that communication is clear and coordinated.

5. Develops communication materials such as flyers, brochures, and website information to provide information to ensure processes and code requirements are effectively communicated.

6. Responds to customer concerns/complaints - acts as a point person to resolve complaints.

7. Assists in developing, maintaining, and improving proper and efficient processes that achieve related goals and policies.

8. Ensures the village's customer service policies, objectives, and initiatives are met.

9. Performs other duties as assigned.

QUALIFICATIONS:

1. Bachelor's degree in architecture, construction management, interior design, urban planning, or a related field.

2. A minimum of three years of experience coordinating construction projects or coordinating review of construction projects, reading, interpreting, and/or designing drawings and prints, as gained in an office of architecture, builder, general contractor, or municipal government.

3. Possession of a valid driver's license.

4. Proficiency with current computer technology, job-specific software, and customer service systems.

STARTING SALARY RANGE: $86,287.00 - $95,995.00annually dependent on qualifications.The salary range for this position is $86,287.00 -$125,117.00.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

BENEFITS:

The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

ABOUT THE VILLAGE OF SCHAUMBURG:

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day - at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.

SELECTION PROCESS:

The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job-related testing or verifications. Chosen candidates will be subject to background checks and a criminal history investigation. The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis).

Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.

The Village of Schaumburg is an Equal Opportunity Employer