Customer Service Support Assistant (Provisional)

New York Power Authority
parental leave, sick time, retirement plan
United States, New York, White Plains
123 Main Street (Show on map)
May 02, 2025
Summary Provides efficient and cost-effective office support operations to the NYPA enterprise. Ensures NYPA information assets are protected, accessible and supports business needs. Provides support for efficient office management like copy/print services, mailroom services, shipping & receiving, reprographics and executive driving. Manages office supply inventory, prepares purchase orders, and processes/delivers office supply requests.#LI-CJ1 This role is a three (3) year long assignment. Provisional employees are eligible to enroll in a range of benefits that can be customized to your individual and family needs such as medical, dental, vision, flexible spending accounts, and more. Additionally, you are eligible for a retirement plan, a 401(k)plan, and the employee assistance program. Provisional employees are also eligible for vacation, sick time, holidays, medical and parental leave. Responsibilities Provide assistance or support for the efficient and effective management and operation of the organization's activities and daily functioning Maintain office files and records in accordance with internal procedures May update internal website information as requested Receive and refer visitors and telephone callers Respond to routine requests for information and refer more complicated requests to appropriate staff members Open and distribute mail. Respond with form letters to routine requests. Draft and type routine letters and memoranda from specific instructions Assemble relevant data and compile information as directed Knowledge, Skills and Abilities Working knowledge of software used for spreadsheets, presentations, email and word processing Familiarity with financial and database software preferred Working knowledge of business English, spelling, grammar & punctuation Verbal and interpersonal skills to interact with all levels of internal and external people Aptitude to organize, multi-task and be detail oriented Capacity to maintain confidentiality Ability to assist with project planning and coordination Ability to manage time efficiently to undertake a variety of assignments Education, Experience and Certifications High school diploma, GED certificate required Valid driver's license required May require certifications and licensures needed to meet Energy industry, federal, state, or local regulations Minimum 1 year of experience or an equivalent combination of education and experience Physical Requirements Ability to sit at desk for long durations of time Ability to lift up to 50 lbs The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $41,000-$56,100. The salary offered will be determined based on the successful candidates' relevant experience, knowledge, skills, and abilities. The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law. NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates' disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please emailaccessibility@nypa.gov.