Team Manager-Client Operations

Are you a leader in absence management looking to make an impact in a winning culture?

Amazing Opportunity and Great Place to Work!

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Responsibilities

• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.
• Leading a team of Client Managers, guiding their development and ensuring client success. Your focus will be on enhancing the client experience, driving retention, and delivering excellence.
• Persuading, motivating, and inspiring action to achieve delivery excellence. Collaborates cross-functionally to optimize Product/Service/Delivery outcomes to ensure overall client success and retention.
• Acting as a change agent; Seeks out and pursues new ideas for continuous improvement.
• Possessing a deep understanding of key performance metrics. Proactively tracks and monitors team performance and provides appropriate direction and guidance to support colleague development and effective execution.
• Providing coaching and feedback on performance, individual development plans, workload distribution, and adherence to KPIs and SLAs.
• Acting as an advocate and connector of capabilities, support, and/or services for clients. Advocating internally and facilitating the involvement of stakeholders and other functions to achieve common goals for the client and Alight Solutions.
• Supporting Client Managers with client renewals for assigned book of business. Collaborating cross-functionally across the enterprise to ensure a holistic approach and effective execution throughout the renewal cycle.
• Partnering with Sales and Commercial teams to identify and support client expansion opportunities.
• Leading and supporting strategic client engagements, including executive-level meetings, remediation planning, service reviews, Quarterly Business Reviews, and Annual Stewardship reviews as needed.
• Ensuring compliance with legal, regulatory, and client-specific requirements.
• Overseeing change request submissions, defect management, and pre/post-production testing coordination.

Requirements

• 5+ years of experience in client-facing roles within Account Management, HR services, or disability/absence management.
• 3+ years of people leadership experience, in a virtual environment.
• Demonstrate ability to manage both day-to-day operations and strategic initiatives.
• Display communication, analytical, and executive presence skills that are dynamic.
• Have education of bachelor or equivalent experience; advanced.
• Have experience with contract interpretation, pricing models, and financial acumen.
• Enhanced ability to build, lead, and develop teams focused on client and operational management and client retention.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.If reasonable accommodation is needed, please contact alightcareers@alight.com.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.