Desktop Support Technician L2

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

A Desktop Support Specialist is responsible for:

• Providing technical assistance to customers regarding hardware and software applications.
• Troubleshooting and diagnosing technical issues.
• Assessing and understanding user needs and recommending technical fixes.
• Installing new programs and managing updates.
• Providing on-site or remote technical assistance.
• Setting up computer hardware systems.
• Configuring software applications.
• Updating antivirus software.
• Addressing user tickets regarding hardware, software, and networking issues.
• Managing, maintaining, and upgrading computer systems and peripherals.
• Training users in basic hardware and software usage.

Requirements:

• High School Diploma or GED. College Education is preferred.
• Valid driver's license and reliable transportation. (Background check is required).
• Previous experience working in an IT support role, preferably four or more years' experience
• Previous work-related experience in a customer service-related role could be a plus
• Minimum of an associate degree or OND in computer science, information technology, or in a related field
• Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop and mobile devices
• Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage
• Knowledge of TCP/IP, DNS and DHCP is desired
• Good communication skills, both oral and written
• Ability to meet new people and commence conversations
• Ability to multitask effectively and work in a fast-paced environment.

Estimated Pay Range: $32.40 - $33.00 USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.