Training Officer - Human Resources Services Division - SFPUC (1232) (156216)

About:

• Application Opening:Thursday, May 1, 2025
• Application Filing Deadline:Thursday, May 15,2025, at 11:59 PM (PDT)
• Recruitment ID:PBT-1232-156216/ RTF0156215-01122849

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

WHO ARE WE?

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.

Our Mission:To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision:We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website athttps://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site athttps://www.sfpuc.gov/about-us/careers-sfpuc.

Join the SFPUC as a 1232 Training Officer! Use your training, coaching, instructional design, and facilitation skills to help employees and teams thrive. Come play a pivotal role in providing our employees with the professional development they need to succeed across the agency.

About the Learning and Development Team

You will be an integral part of the Learning & Organization Development (LOD) team, located within Human Resource Services (HRS), helping people, teams, and departments to grow and develop across all levels, operations, and work locations. The LOD team leads the learning and training programs for our enterprises and bureaus. As a strategic HRS partner, LOD is responsible for bridging and connecting learning techniques and tools to develop our employees, retain talent while engaging and motivating employees, and create a meaningful, diverse, and inclusive work culture.

About the Position

Reporting to the Learning & Organization Development Manager, the 1232 Training Officer will develop, deliver, evaluate, and administer training programs and events for individual contributors, frontline supervisors, managers, and senior managers across SFPUC enterprises and bureaus.

The essential functions of this position include, but are not limited to:

1. Develops and delivers a variety of training and development programs using in-person, virtual, and hybrid learning options.
2. Designs, expands, and manages learning programs, facilitated events, seminars, conferences, training materials, and assessment based on the needs of the organization.
3. Coordinates training programs - plans and schedules the work of trainers and supports personnel, reserves facilities, and tracks attendance.
4. Facilitates management and staff development using organizational development techniques such as action research, process consultation, team building, and problem solving.
5. Designs and implements trainings based on Citywide policies and practices to attract, support, develop, and retain a diverse workforce.
6. Assesses and coordinates organizational and employee development activities to improve workforce growth and performance.
7. Conducts needs analysis and research relative to new training and staff development programs for departmental application; conducts periodic needs assessment surveys to determine need for and scope of programs at all employee levels.
8. Leverages Learning Management System (LMS), online learning platforms, and trainings to enhance organizational learning and development.
9. Provides coaching, consulting and change management services as needed.
10. May supervise support staff.

The 1232 Training Officer is required to perform other related duties as assigned.

Nature of Work: Essential duties require the following physical skills and work environment: ability to stand for prolonged periods of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

This position is required to occasionally drive to offsite locations including Moccasin to conduct trainings and participate in meetings.

Ideal Candidate: We are looking for individuals who:

• Create an environment where people are inspired to pursue their highest levels of professional development.
• Identify and promote methods for motivating self and others.
• Build open, honest, and respectful relationships through effective communication and collaboration techniques.
• Develop networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals.
• Utilize a variety of communication approaches to successfully gain support, influence others, and strengthen relationships.
• Can manage and support an interrelated network of programs, projects, and initiatives to meet business objectives.

Minimum Qualifications:

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience:Two (2) years of verifiable experience designing, organizing, and conducting employee training programs; AND

License:Possession of a current valid California driver's license.

Substitution:

1. Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2. Possession of a Master of Arts degree may be substituted for one year of the required experience.

3. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Desirable Qualifications:The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience developing and delivering learning programs.
• Experience delivering trainings to workers based in the field.
• Certifications to teach professional trainings (such as those from Franklin Covey, Crucial Learning)
• Experience developing and delivering supervisory training programs.
• Supervisory experience

Verification of Experience and/or Education:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles onEmployment Application and Minimum QualificationsandVerification of Experience and/or Educationfor considerations taken when reviewing applications.

Verification:Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found atHow to Verify Education Requirements.

Note:Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying):

Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

2. Supplemental Questionnaire Examination (Weight:100%): Applicants who meet the minimum qualifications will be sent a Supplemental QuestionnaireExamination via electronic mail after the closing of the application filing period. The Supplemental QuestionnaireExamination is designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include, but are not limited to: knowledge of principles of adult learning; ability to: collect data, conduct research and problem solve; develop, design and deliver trainings; plan and coordinate; facilitate discussions and manage group process; deliver presentations; use training technology and computers; establish and maintain effective working relationships; and communication skills.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list/score report.

Candidates will be placed on the eligible list/score report in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make the final hiring decision.

NOTE:Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Eligible List/Score Report:A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be oftwelve (12) months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please seehere.

Certification:The certification rule for the eligible list resulting from this examination will beRule of the List.

Terms of Announcement and Appeal Rights:Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website atCareers with purpose | City and County of San Francisco.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visithttps://careers.sf.govand begin the application process.

* Select the "Apply Now" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation emailthat their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.

Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vivian Yeung atVYeung@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.