Key Account Manager

OUR TEAM IS OUR BEST ASSET

About West Liberty Foods

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we're right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team environment!

We are currently hiring for:

Job Title: Senior Account Manager

Salary Range: Depending on Experience; $73,000 to $86,000

Job Summary: The Senior Account Manager contributes to the overall Business Unit specific Sales efforts of West Liberty Foods by bridging communication between the Customer, Sales, Customer Service and internal teams in a cross-functional manner. Principal responsibilities include but are not limited to serving as "Voice of the Customer" while supporting Sales, R&D, PMO, Purchasing, Supply Chain, and Marketing to ensure teams are outfitted with the information and documentation necessary to provide best-in-class service.

This position will be based out of our corporate offices in West Liberty, Iowa.

Job Responsibilities

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  Direct point of contact to WLF customers; promptly responds to customer inquiries and requests.

  
  
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  Master WLF's customer facing DRIVEN (Defined Opportunity, Review Strategic Fit, In Development, Validate & Test, Execute & Launch & Next Steps) process, and their role within ensuring all requirements are met in a timely manner.

  
  
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  Administration of customer sites and paperwork.

  
  
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  Work with cross-functional teams to gather and compile information, requiring professionalism and attention to detail while allowing a unique opportunity to learn almost all aspects of the business.

  
  
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  Ensure all audits and regulations are up to date and accounted for.

  
  
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  Set up and maintain customer accounts and projects in the Salesforce system, ensuring they remain active, up-to-date and in good status.

  
  
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  Standardize processes and improve efficiency.

  
  
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  Maintain project documentation, best practices, track metrics, and offer training.

  
  
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  Report project progress.

  
  
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  Manage the project team and their tasks.

  
  
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  Prioritize projects.

  
  
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  Ensure all projects support the overall business objectives of the company.

  
  
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  Getting projects completed within approved timeline, budget, & scope.

  
  
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  Making sure stuff doesn't get missed or skipped along the way.

  
  
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  Drive continual improvement in quality, productivity, efficiency and cost.

  
  
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  Ensure compliance with all safety regulations.

  
  
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  Partner with all departments of the organization.

  
  
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  Other duties as assigned.

  
  

Job Requirements

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  5 years of experience is preferred.

  
  
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  Bachelor's Degree in Business, Communication or equivalent is preferred

  
  
• Technical Skills
  
  
  
  • Know what tools and techniques to use for each project
  • Be able to tailor between project methodologies based on the project
  • Make time to plan thoroughly and prioritize diligently
  • Manage project elements, including, but not limited to, schedule, cost, resources, and risk
  
  
  
  
• Strategic and Business Management Skills
  
  
  
  • Be able to explain business aspects of a project to others
  • Work with the project team to develop the appropriate project delivery strategy
  • Able to implement strategy in a way that maximizes the business value
  • Ability to communicate effectively with all levels of the organization.
  • Ability to work in a fast paced environment of continuous change and challenges.
  
  
  
  
• Leadership Skill
  
  
  
  
  • Ability to maintain an optimistic and positive outlook.
  • Able to be strategic and think big picture.
  • Must have a collaborative mindset.
  • Able to manage relationships and conflict by:
    
    
    
    • Able to build trust
    • Seeks consensus
    • Balances competing and opposing goals
    • Able to negotiate, compromise and resolve conflict
    • Be respectful.
    
    
    
    
  • Accepts and Give Feedback, asking questions and following good listening skills.
  • Able to manage expectations.
  • Problem Solver & Critical thinker.
  • Shows integrity and culturally aware.
  • Gives credit to others
  • Continuous learner who is results and action-oriented
  • Ability to lead, motivate and develop others while building effective teams.
  
  
  
  
• Computer experience
  
  
  
  • Microsoft Office (Word, Excel, PowerPoint)
  • Google (Gmail, Docs, Sheets, Slides)
  • Salesforce.com, Smart Sheets or other Project Management Tool .
  
  
  
  
• Must be able to work extended hours and weekends according to schedule.
• Candidates must successfully pass post-offer/pre-employment drug test and background screen.

West Liberty Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

West Liberty Foods is committed to providing all team members with predictable work schedules that accommodate the universal need to spend time away from work to rest, relax, and spend time with family and friends. However, as a food manufacturer, West Liberty Foods is responsible for producing perishable products. To help ensure that our food products meet the quality and safety standards our customers expect, team members may, at times, be asked or expected to work overtime, weekends, or holidays. West Liberty Foods remains committed to its overtime, weekend, and holiday pay policies, and will schedule team members for those hours on a volunteer-first basis, whenever possible.

To be considered an applicant for this position, you must apply online on our careersite at https://careers.wlfoods.com/.

The following benefits are available:

• Medical, Dental, Vision & Prescription Coverage
• Paid Time Off
• Life Insurance
• Short Term Disability
• Flexible Spending Account and Health Savings Account
• 401(k) Retirement Savings Plan
• Employee Assistance Program
• Educational Assistance Program
• Discount Benefits
• Additional Voluntary Benefits

Disclosures: Pursuant to the Illinois Equal Pay Act, this posting includes the good faith, budgeted pay scale and general description of benefits that the employer reasonably expects to offer a successful, qualified applicant for this position as of the date of this posting with future pay and benefits subject to change based on employment conditions including, but not limited to, knowledge, skills, and experience; performance; shift(s) worked; hours worked; department or business line; geographic location; and other market conditions in accordance with company policies and the at-will nature of this employment opportunity.