Family Care Navigator- Virginia Mental Health Access Program- Days
 Virginia Commonwealth University Health Systems | |
 United States, Virginia, Richmond | |
 Apr 30, 2025 | |
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The VMAP Family Care Navigator for the Department of Psychiatry provides support for the Virginia Mental Health Access Program (VMAP) and is expected to have extensive knowledge of local resources and/or lived in experience to successfully link Primary Care Physicians (PCPs) and families to the appropriate behavioral health services and supports based on their specific needs and insurance status.
The VMAP Family Care Navigator receives oversight from the VMAP Family Care Navigator Lead and the designated VMAP Regional Licensed Mental Health Professional to ensure compliance, quality service delivery, and effective coordination of care. Essential Job Statements The Family Care Navigator will work collaboratively with their Virginia Mental Health Access Program (VMAP) regional hub team to perform the following responsibilities:
Patient Population:
Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Demonstrates knowledge and related competencies of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to their age, specific needs and to provide the equitable care needed as described in departmental policies and procedures.
Pediatrics (1-12 years),
Adolescents (13-17 years),
Adults (18-64 years).
Employment Qualifications
Education Qualifications
Required Education: Minimum of a Bachelor's degree from an accredited institution, preferably in a human services field. Preferred Education: N/A Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: N/A Minimum Qualifications Years and Type of Required Experience: Minimum of one (1) year of experience working with community-based child and adolescent mental health programs or services. Other Knowledge, Skills and Abilities Required: Strong organizational abilities including effective time management skills, able to manage multiple tasks at the same time and respond to requests in a timely matter. Proficient writing skills and ability to thoroughly document work on an ongoing basis. Strong communication and interpersonal skills in order to effectively engage with a diverse range of providers, agencies, and families. Strong customer service skills, particularly while engaging over the phone. Proficient in Word, Excel, data entry, and editing Demonstrates flexibility and willingness to learn. Lived experience navigating healthcare systems and/or mental health services strongly preferred. Cultural Responsiveness: Ability to work with diverse clientele Other Knowledge, Skills and Abilities Preferred: N/A Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. Physical Requirements Physical Demands: N/AWork Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: N/A Hazards: N/A Mental/Sensory -Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. | |