Loan Servicing Specialist - St Petersburg, FL

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The Loan Servicing Specialist will be responsible for escrow processing and analysis, and paid loan processing and payment applications for the loan operations department.

40

Responsibilities include but are not limited to:

• Research missing or misapplied loan payments.
• Process loan payment reversals.
• Provide payoff letters.
• Handle customer inquiries or research.
• Assist Lender's to resolve customer complaints or issues.
• Answer incoming customer phone calls.
• Perform maintenance on payment schedules, rates and billing records.
• Set up ACH - AFT records.
• Complete change of address requests.

• Proficient in Excel, Word and Outlook.
• Strong verbal and written communication skills.
• Ability to communicate professionally with peers, management and customers.
• Ability to work in a team environment.
• Ability to handle confidential materials.
• Ability to meet deadlines and handle stressful situations.
• Knowledge of federal banking regulations.

• High School Diploma or GED and a minimum of two years related experience.

Full-time

Non-exempt

Pay Range Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$20.10 - $33.37 / hour

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.