Care Senior Support Engineer

Nokia of America Corporation, Care Senior Support Engineer (Multiple Positions), Dallas, TX.

• Provide technical support for customer networks, overall performance of the Subscriber Data Management (SDM) products and supporting customers for end-to-end support.
• Participate in 24/7 emergency on-call support, provide proactive maintenance service support and delivery, support change management service delivery, and organize and participate in pilot and rollout upgrades and patch installations.
• Assist with new technology support and service deployment, provide technical answers, share technical information and provide competence transfer.
• Consult with customers regarding optimization, planning and feature activations.
• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

Domestic travel required up to 10%.

International travel required up to 5%.

Telecommuting from a location within commuting distance of Dallas, Texas may be permitted.

Must have a Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of post-bachelor's progressive related work experience. Or a Master's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience with the following:

• Core Network Elements and 5G Architectures;
• Subscriber Data Network architecture, including standards and products;
• Cloud environments: Openstack or Kubernetes; and Troubleshooting tools and processes.

Employer will accept any suitable combination of education, training, or experience.

Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #TX25-2400492 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program