Front Office Admin Support - Santa Monica Family Health Center

Welcome to the Family Health Center in Santa Monica!

In this role you will provide administrative and patient care support to the Family Health Center (FHC) in the UCLA Department of Family Medicine. Assist in coordinating patient flow throughout the clinic, from registration to discharge. Work as a member of the FHC clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.Responsibilities include, but are not limited to:

• Check-in/out patients
• Answering Appointment Lines
  
• Serve as liaison between outpatients and programs in administrative matters
  
• Schedule appointments
• Verify insurance information

RequiredSkills, knowledge, and abilities:

1. Ability to communicate professionally and effectively with physicians and staff in a high-volume setting.

2. Excellent organizational skills and ability to prioritize assignments

3. Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules

4. Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Health.

PreferredSkills, knowledge, and abilities:

1. Skill in using a PC with associated programs including Word, Excel, and Email

2. Skill in demonstrating work experience with a database computer program

3. Knowledge of major medical insurance plans and types of coverage provided

4. Knowledge of medical terminology