Product Manager

Ampcus, Inc
United States, Florida, Miami
Apr 25, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Product Manager Location(s): Miami, FL Description: Planning & Execution Lead strategy development and execution during technology stack migration impacting customer experience. Develop and implement a roadmap aligned with business goals and customer expectations. Mitigate customer experience risks during migration. Research & Analysis Conduct customer research to understand pain points and expectations. Analyze customer journeys to identify improvement opportunities. Benchmark against industry best practices. Stakeholder Engagement Facilitate stakeholder interviews to gather insights and align on objectives. Collaborate with cross-functional teams to represent customer needs. Communicate product/experience strategies and outcomes. Road mapping & Phasing Develop a phased migration plan to minimize disruption. Define key milestones, deliverables, and timelines. Integrate user feedback into the roadmap. Business & Technical Requirements Gather and document business and technical requirements impacting customer experience. Translate customer insights into use cases. Ensure technical solutions align with customer needs. Continuous Improvement Monitor user feedback and metrics, making data-driven adjustments. Conduct post-migration reviews to identify lessons learned. Stay informed about industry trends and technologies. What We're Looking For: Experience 5-10 years in customer experience or product management. Proven track record of managing customer experience initiatives. Skills & Competencies Strong analytical and project management skills. Excellent communication and stakeholder management skills. Deep understanding of customer journey mapping and UX design. Technical acumen and experience with relevant technologies (AEM, PEGA, etc.). Experience with Agile/Scrum and common work tools. Experience collaborating with external vendors. You'll Need To Have: Bachelor's degree or 4+ years of work experience. 3+ years of relevant experience. Background in customer support and success platforms. Even Better If You Have: Master's degree in Computer Science, Business Administration, or related field. Proven track record of leading technical teams. Strong problem-solving skills. Excellent communication and presentation skills. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.