Pharmacy Technician II - Speciality

Description

Professional - Clinical
Req #: 31160

Summary

At MaineHealth, we are dedicated to delivering exceptional patient care and making our communities the healthiest in America. We are seeking a motivated and experienced Pharmacy Technician to join our dynamic team in providing comprehensive pharmacy management services. We offer an exciting opportunity to work in a fast-paced, patient care-centered environment with a focus on high-quality care and service excellence. Specialty experience is not mandatory and will be part of a 6 week training module.

Specialty Pharmacy Technicians at MaineHealth work within a call center performing core functions of the closed-door outpatient pharmacy: providing customer service by answering phone requests, triaging calls to the appropriate team, and coordinating care for patients taking specialty medications.

Why Join Us?

- Impactful Work: Contribute to the well-being of patients and make a tangible difference in their lives.

- Engaging environment: All employees enjoy team building opportunities through our Engagement Committee and have ample opportunity to participate in both social activities and professional growth

- Work Space: Technicians will have a dedicated cubicle, equipped with a dual monitor, headset and camera. Off-street parking, a bright break room, mini mart for snacks and beverages.

- Flexibility: engage in a hybrid in office/work from home model after6 month period

- Work-Life Balance: Work hours are M-F 8-4:30pm, and our pharmacy is closed on the four major holidays: Christmas Day, New Years Day, Independence Day and Thanksgiving Day.

- Collaborative Environment: Work with a supportive and close-knit team dedicated to excellence.

- Growth Opportunities: Technician career track for promotion from Technician I to Technician IV. Reimbursement for pharmacy technician national certification (PTCB) as well as opportunities for education and professional certifications. Continuous learning within the job (patient workload split into teams ranging through cystic fibrosis, cardiology, oncology, transplant, virology- HIV, Hep B/C, rheumatology, dermatology, gastroenterology and neurology).

Key Responsibilities:

- Patient Care: Deliver exceptional care by providing a full suite of custom medication management services. Engage with patients over the phone and virtually to support their medication needs.

- Clinic Integration: Collaborate effectively with clinic teams, including doctors, nurses, and other staff, to ensure seamless integration and coordination of care.

- Education & Support: Educate patients about our pharmacy services and how they enhance their overall care. Encourage utilization of specialty pharmacy services.

- Medication Management: Monitor medication adherence, perform outbound therapy/medication adherence check-ups, and manage refill prescriptions. Address and resolve insurance-related issues, including prior authorizations and financial assistance.

- Administrative Duties: Maintain accurate documentation, manage data using database applications, and participate in process improvement initiatives to enhance operational efficiency.

- Communication: Provide timely and effective communication with the clinical care team members as well as fulfillment staff and handle inbound inquiries professionally.

- Process Development: Contribute to the development of new processes to improve patient care and operational workflows, under the oversight of the Workflow Committee

- Confidentiality: Ensure patient information is kept confidential and protected.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Associate's Degree preferred.
2. License/Certifications: Current or eligible for applicable state(s) license as a Pharmacy Technician. CPhT or PTCB certificate preferred.
3. Experience: One year of experience as a pharmacy technician in healthcare or related environment required. Demonstrates competency in all essential functions of a Pharmacy Technician I role.

If you have questions about this role, please contact Todd R. Nevins at todd.nevins@mainehealth.org