Resident Advocate - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

This position is responsible for overseeing and managing the client flow in the STS program and also supports the HRR staff at the Golden West when needed. This position is an integral part of the program and case management team.

Schedule: Wednesday - Sunday, 11:00pm - 7:30am (Graveyard)

Location: Golden West (707 NW Everett St. Portland, OR 97209)

Compensation: Starting at $20.78/hr

Seniority Bid Window Closes: 4/25/25 Open Until: Until Filled

MINIMUM QUALIFICATIONS:

• Must have High School Diploma or GED.
• Must not actively be on parole or probation.
• Basic knowledge of chemical dependency, addictions and mental health issues.
• Experience or familiarity using computers for basic functions (data entry, word processing).
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects. Able to climb stairs several times a day.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screening and background check.
• May be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet and direct clients, document client interactions, and provide information and updates to staff.
• Interact with clients during the course of assigned shift, as appropriate.
• Provide support and basic resource information to clients.
• Monitor building, client common areas, and the camera screen(s) in the office for all floors.
• Conduct periodic inspections of common areas in the building to monitor building and clients.
• Generate reports, routine computer input, create correspondence and filing as directed by the Team Lead.
• Log events/incidents using factual and observation-based documentation.
• Obtain urine analysis from clients as directed by STS case management staff or Team Lead.
• Update STS area with appropriate resource information as directed by the Team Lead.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Adhere to all CCC policies, procedures, and guidelines.
• Attend all required meetings and trainings.
• Perform related duties as assigned, within the scope of the role.

SKILLS AND ABILITIES:

• Basic knowledge of chemical dependency as a disease, treatment and intervention methods.
• Relevant or adequate knowledge of CCC health services and area resources.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently with minimal supervision.
• Basic knowledge of community and social agencies, and self-help groups.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to work and maintain professional composure in an environment where people may be verbally hostile.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Detail oriented; ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to interact respectfully and effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.