New

Production Sup & Issue Analyst

Health Care Service Corporation
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Illinois, Chicago
Apr 24, 2025
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary As the entry level analyst - This position is responsible for providing front-line support and investigating submitted system and/or application production issues; handling resolution guided by four core steps - intake, mitigate, collaborate, and resolve - to ensure the highest levels of service and system availability are attained. Analyst is responsible for performing troubleshooting/triage of all submitted production issues, identifying scope of impact, implementing mitigation, requesting remediation, establishing the criticality of issues, and submitting qualifying issues for funding consideration. Responsible for collaborating with customers and multiple business and IT areas to provide highest level of customer service and accuracy. Required Job Qualifications: Bachelor degree and 1 years of Production Support experience OR 3 years of Production Support experience. Experience with project planning and/or claims processing. Progressive Production Support experience with multiple medium and/or complex project scope in a cross-functional environment. Knowledge of best practices and internal or external business issues to improve products or services. Experience solving complex problems and taking a new perspective using existing solutions. Knowledge of project delivery methodologies (Scrum, Agile, Optimized Waterfall, etc). Customer service and interpersonal skills. Proficiency in MS Project, JIRA, Jenkins, HP ALM OC (Application Lifecycle Management - Quality Center), etc. Clear and concise verbal and written communication skills. PC proficiency to include Microsoft Word, Excel, PowerPoint, Teams and Outlook. Preferred Job Qualifications: Health insurance industry experience. Proficiency in JIRA & QTest testing tools Knowledge of Medicare/Medicaid Experience with User Acceptance Testing Proficiency in project management applications such as Salesforce and JIRA. Claims processing experience. Hybrid (Flex) Schedule: 3 days in office/week with 2 days remote/week. Required: Wednesdays in office #LI-MC1 Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range$40,900.00 - $91,000.00