Processing and Servicing Specialist

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 23 branch offices in southeast Michigan...soon to be 24! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions - team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Processes a board range of loan servicing related requests. Ensures MSGCU consumer loans maintain compliance with regulatory requirements and MSGCU policies and procedures.

• Business Lending Support: Prepares and reviews loan documents for new business lending initiatives. Conducts third-party due diligence to ensure compliance before closing. Verifies the accuracy and completeness of loan documentation post-closing.
• Loan Servicing: Reviews completed loans to confirm terms align with lending documents. Corrects discrepancies in loan terms, rates, or other conditions and updates collateral documentation as necessary. Researches and responds to billing disputes, loan re-amortization requests, and servicing-related tickets to ensure satisfaction with internal teams and members. Acts as a back-up resource for team members for loan processing involving out of state ownership, varying state-specific guidelines, or larger loans.
• Compliance and Regulation Adherence: Maintains awareness of how changes affect regulations including Truth in Lending Act, Servicemembers Civil Relief Act, and Fair Credit Reporting Act Updates loan procedures as directed based policy, process, and regulatory changes and supports communication updates to impacted teams.

Core Competencies:

• Member Focus: Builds strong member relationships (internal/external) and provide solutions that contribute to the desired member experience.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Strong organizational skills and ability to prioritize and manage multiple responsibilities simultaneously.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels and experimentation when tackling new problems.

Education and Experience Requirements:

• High school diploma or GED; and

• 3 years of loan servicing experience within a financial institution, with a strong understanding of lending practices and regulations.

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $21.25 / hour
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)
• More information about our comprehensive total rewards package can be found here