Credit Union Member & Loan Services Representative

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What's Possible

This position is accountable for the effective servicing of APCI Federal Credit Union (FCU) members in person, online, by phone or through mail, while also supporting member service back-office functions. Telephone coverage may include loan program related questions. All transactions and other member service support functions must be performed in accordance with APCI Federal Credit Union's (APCI FCU), NCUA, Air Products and Chemicals, Inc. and other relevant policies, procedures, and all regulatory requirements.

The position is a member of the APCI FCU's member service team and reports to the APCI FCU's Manager of Member Services. The position includes responsibilities related to developing and maintaining positive member relationships and to promote APCI FCU's share and loan products and services.

APCI FCU provides financial services to the Air Products and Chemicals, Inc. and Versum Materials employees and members of their immediate family and households. The APCI FCU provides a broad range of financial related products and services including mobile banking, remote deposit capture, vehicle loans, refinance mortgage loans, personal loans, MasterCard, savings, checking, money market, share certificates and IRA's. Loan amounts range from $500 to $1,200,000 while individual member deposits range from $5 to over $1,000,000.

While having only a single physical location in Allentown, PA, the APCI FCU's members span over the 50 U.S. states in addition to a small international contingent. Larger member concentrations are located in Pennsylvania, Texas, California, Arizona, and Louisiana. The APCI FCU reaches its members through a variety of channels including internet, mobile app, telephone, outbound calls, and direct mail.

What's In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable Medical, Dental and Vision Insurance (day 1 of employment)

• 401k with 100% vested company core and match

• Paid Vacation, holidays + sick time

• Paid Parental leave (Up to 8 weeks)

• Backup Child and Adult Care benefit

• Adoption assistance

• Flexible spending accounts (medical, dependent daycare)

• Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D

• Legal Plan & Identity theft coverage

• EAP (Employee Assistance Program)

• Many more supplemental benefits available

Required Skills / Abilities:

• Outstanding customer (member) service skills.

• Demonstrated ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality.

• Ability to multitask and work independently, as well as collaborate with the Member Services Team.

• Create an inclusive and professional environment where all team members are respected, and diversity is valued.

• Participate in meetings and share ideas in support of the credit union's Strategic Initiatives.

• Strong written and verbal communication skills.

• Proficiency with Word and Excel.

Key Job Responsibilities:

* Develop and demonstrate a comprehensive understanding of APCI FCU products and services with ability to clearly explain to current or potential members.
* Represent APCI FCU in a courteous and professional manner which supports APCI FCU's mission and reputation.
* Open, modify and close all types of deposit products such as savings, checking, money market, share certificates and IRA's.
* Process Traditional and Roth IRA requests, including contributions, distributions, and transfers.
* Perform financial transactions, including deposits, withdrawals, loan payments, and issuing cashier's checks. Additionally, balance cash drawers, complete end-of-day reports, investigate and resolve any out-of-balance conditions for accounting.

* Provide Signature Guarantee, Signature Validation and Notary services.

* Possess a comprehensive knowledge of loan application origination, and servicing.
* Ability to understand and explain compound interest and loan amortization schedules.
* Maintain confidentiality of member(s) sensitive information.
* Assist with lending and marketing activities designed to support and encourage loan and membership growth.
* Develop and demonstrate an understanding of APCI FCU regulatory requirements such as USA PATRIOT Act, BSA/OFAC and Reg. DD (Truth-In-Savings).
* Perform other duties and complete projects as assigned by the APCI FCU President/CEO, CFO, CMR, CCL, Manager of Member Services or Board of Directors.

Minimum Hiring Requirements:

• An Associate's degree in business or finance is preferred but is not required.

• In lieu of an Associate's degree, a minimum of 3 years of financial institution experience is required.

• Credit union experience is preferred but is not required.

• Strong customer (member) service skills.

• Demonstrated ability to deliver friendly, prompt, and knowledgeable service while ensuring member confidentiality.

• Strong written and verbal communication skills as well as intermediate proficiency with Word and Excel.

• Ability to lift up to 50 pounds.

• A valid driver's license is required.

• Expected travel. Occasionally, the Credit Union conducts membership events off the physical premises. Employees may be asked to participate in these events.

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Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visitAbout Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.