Customer Service Representative - Dialysis Clinic

University of Illinois Chicago
United States, Illinois, Chicago
Apr 23, 2025
Customer Service Representative - Dialysis Clinic Customer Service Representative - Dialysis Clinic Hiring Department: EEI Outpatient Dialysis Clinic Location: Chicago, IL USA Requisition ID: 1031997 FTE: 1 Work Schedule: 6:00 AM - 2:00 PM or 9:00 AM - 5:00 PM Monday - Friday with rotating Saturdays Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: 4/26/2025 Salary Range (commensurate with experience): $27.46 - 32.81 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. Position Summary Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs. Duties & Responsibilities Responds to routine inquiries related to departmental function, personnel and scope of services. Enters/retrieves information from electronic/manual data systems. Files various materials/documents in alphabetical, chronological or numerical order for the dialysis and the division of Nephrology. Prepares new file folders and print labels as required. Manages call intake for the department; routes calls and messages appropriately and efficiently. Assists other staff with office reception and related support. Performs data entry and related computer work assignments reviewing for clarity and accuracy, for Dialysis and the Division of Nephrology. Assists with unit surveys, data collection and data entry functions. Distributes information related to departmental activities, policies, and other material to other affected departments. Consults with related departments in order to coordinate patient schedules. Collects and verifies preliminary customer information in order to expedite delivery of services. Customer Satisfaction: Treats patients/families, staff, students and visitors with respect and dignity. Conducts basic level assessment of customer service needs and makes arrangements to ensure needs are met. Collaborates with other staff to identify, promote and provide positive learning experiences for patients, staff, guests and students. Utilizes established communication channels/chain of command to escalate or resolve patient care problems. Perform other related duties and participate in special projects as assigned. Minimum Qualifications High school diploma or equivalent. Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's degree (120 semester hours) equals three (3) years (36 months) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience Preferred Qualifications Ability to communicate effectively in verbal and written form Excellent interpersonal/public relations skills Knowledge of customer service protocols, including complaint management and customer satisfaction techniques Skill in use of word processing and other appropriate software products and applications Knowledge of standard office policies and procedures Ability to prioritize work processes and functions to meet established deadlines Basic knowledge of interdepartmental relationships and established "chains of command" for problem resolution Basic knowledge of quality improvement concepts. Ability to recognize the needs, behavioral attributes, and physical characteristics of a variety of customer groups served Ability to work effectively and pleasantly with patients, physicians, nurses, administrative, and support staff. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14687?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8cbab290e5d17242ba801d85c79024eb