Strategy & Operations Principal

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a Strategy & Operations Principal to join our Sales Strategy & Operations team. This person will lead Program Management for the Global Sales & Partner organizations. The Strategy & Operations Principal will lead a small team of PMs, will support strategic initiatives using project/program management and communication skills while establishing partnerships with internal and cross-functional partners. This person must have the skills to become a trusted advisor, be a fast-learner and a source of truth and do it with professionalism. The Strategy & Operations Principal drives and supports their team on projects and initiatives to completion by ensuring that stakeholders are aligned through the entire lifecycle of a program. The Strategy & Operations Principal is also aligned with managing ongoing program needs when required. The successful candidate will be well organized and a great communicator, with a strong bias for action and thrives in a fast paced and constantly changing environment.

This position is an individual contributor role reporting to Vice President of Sales Strategy & Operations.

Responsibility

• Lead and manage a small team of program managers supporting their growth, helping them problem solve, and working to match their passions with the programs they drive

• Partner with GTM Strategy & Operations and cross functional teams to drive the business forward

• Lead executive engagement discussions that drive company decisions and establish action plans once decisions are made

• Become a trusted advisor for cross functional business partners on strategy

• Become the go-to expert on the areas of the business you support

• Support ongoing project / program needs for the Sales organization

• Lead and run RTB (run the business) to transformational (and everything in between) projects and programs based on initiatives related to the GTM Strategy & Operations and business operations

• Coordinate internal resources for the flawless execution of projects and manage dependencies between teams

• Steer teams/projects to on-time and high quality execution

• Develop program objectives, scope, completion criteria and success metrics by involving all relevant stakeholders

• Create and maintain comprehensive program / project documentation, including status reports, trackers, meeting notes and action items

• Provide accurate, thorough and timely reporting and communication of progress against projects and programs

• Evaluate existing processes, drive process improvement and share best practices to improve efficiency and effectiveness

• Participate in strategy development for the Sales Strategy & Operations PMO function

• Leverage both advanced functional and business knowledge to routinely provide key contributions into functional and cross-functional strategic, business and operational plans, programs and projects

• Lead projects or work that enable the Sales Strategy & Operations PMO function to achieve short- and long-range strategic goals and objectives

• Represent the Sales Strategy & Operations PMO function at varying organizational levels across Docusign

• Influences the short- and long-range direction of the Sales Strategy & Operations PMO function and contributes to the same cross-functionally

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree in Business Administration, discipline related to industry, or skill sets that can be translated to program management initiatives
• Minimum of 12+ years project and program management experience supporting corporate/business/executive programs particularly in areas of cross functional run the business initiatives and transformational initiatives
• Experience in executive engagement and driving business decisions in a complex environment

Preferred

• Highly skilled at stakeholder engagement, influence and management
• MBA
• Strong written and verbal communication skills for ICs up to C-level; able to facilitate meetings, create charters, create executive overviews, create project plans and trackers, work on risk mitigation, coordinate team events / meetings, and communicate effectively with senior leadership
• Strong strategic partner, but be comfortable rolling up your sleeves and doing tactical work
• Comfortable working in virtual meeting environments like ZOOM
• Experience in Google Workspace products including slides, documents, sheets, forms and sites
• Ability to multitask, manage multiple projects and prioritize tasks
• Ability to manage complex schedules for stakeholders, leadership and cross-functional teams

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800.00 - $245,150.00 base salary

Illinois and Colorado: $145,800.00 - $205,950.00 base salary

Washington, New Jersey and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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