Account Manager, Online Sales

Location: Hoboken, NJ or Remote, US

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

The Key Account Manager will oversee Amazon's Print and Digital business for the US and Canada, working closely with the Global Director, Amazon. This role will serve as a primary point of contact for these businesses, both internally and with Amazon.

Other responsibilities include managing inventory, providing forecasting, tracking metrics using Wiley systems and Amazon's proprietary vendor platform, providing accounting/credit support, troubleshooting product information issues, and collaborating with numerous internal groups at Wiley. The Key Account Manager will have proven ability to manage and move forward multiple projects at a time, pay strict attention to detail, and have excellent listening, analytic, and communication skills.

How you will make an impact:

• Act as the main liaison for Amazon's Print and Digital business, fostering strong, mutually beneficial relationships with Amazon.
• Act as the main liaison for other online retailers, maintaining existing accounts and opening new accounts.
• Drive revenue growth and enhance operational efficiencies through strategic initiatives.
• Identify opportunities for improvement and innovation to achieve sales targets.
• Manage inventory, key account metrics, and forecasting using Wiley systems and Amazon's proprietary vendor platform.
• Provide accounting and credit support, troubleshoot product information issues, and ensure accurate tracking of metrics.

What we look for:

• Bachelor's degree
• Proven experience as an Account Manager or in a similar role.
• Demonstrated ability to communicate, present, and influence effectively.
• Strong organizational and detail-oriented skills.
• Proficiency in MS Office, particularly MS Excel.
• Excellent listening, presentation, and analytical skills.
• Exceptional verbal and written communication abilities.

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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