Senior IT Systems Administrator

Job Description

We have an exciting opportunity for a Senior IT Systems Administrator at UL Research Institutes and UL Standards & Engagement, based in our Evanston, IL office.

The Senior IT Systems Administrator acts as a technical expert and liaison between IT Operations and Infrastructure teams. This position is responsible for managing enterprise IT assets, optimizing cloud-based services, driving IT automation, and supporting endpoint security and collaboration tools. The Senior IT Systems Administrator plays a key role in enhancing IT service delivery and infrastructure management.

UL Research Institutes and UL Standards & Engagement

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

What you'll learn and achieve:

As the Senior IT Systems Administrator, you will play a key role in the rapid growth of UL as you:

• Configure and manage Windows, macOS, iOS, and Android devices using Microsoft Intune, including device provisioning, Autopilot enrollment, compliance, and conditional access policies.

• Deploy applications via Win32 App packaging, MSI deployment, or Company Portal and monitor device compliance using Intune reporting.

• Troubleshoot hardware and software issues on managed endpoints and monitor performance, patch compliance, and security.

• Develop and maintain automation scripts using PowerShell and Bash to streamline endpoint and system administration tasks.

• Collaborate with Security teams to implement and support Zero Trust frameworks and MFA policies across the environment.

• Manage the full user lifecycle (provisioning and deprovisioning) in Azure Active Directory and administer Conditional Access, MFA, and PIM.

• Maintain SSO integrations and Group Policy mappings to ensure seamless identity and access management.

• Administer Exchange Online including mailbox configuration, mail flow rules, retention policies, and eDiscovery compliance; troubleshoot deliverability issues.

• Configure Microsoft Teams policies, guest access, and compliance settings; support Teams Rooms Pro deployments including hardware/software setup.

• Integrate Teams with collaboration tools like SharePoint and OneDrive, and troubleshoot voice/video conferencing, call queues, and meeting policies.

• Monitor and remediate non-compliant devices via Intune compliance reporting

• Performs other duties as directed.

What you'll experience working at UL Research Institutes and UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You'll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today's global challenges require.

• Interesting work: Every day is different for us here. We see what's on the horizon and use our expertise to build the foundations of a safer future. You'll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.

• Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.

• Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation based on the level of the position. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Certifications in Intune Administration, JAMF Administration, and Office 365 Cloud Administration.

• Strong experience with Microsoft Intune (Endpoint Manager) for Windows/macOS device management.

• Experience with tools like Copilot, Ansible, Power Automate to improve and automate IT processes is a plus.

• Expertise in JAMF Pro for managing Apple devices.

• Deep knowledge of Entra ID, Exchange Online, and Microsoft Teams administration.

• Extensive experience with PowerShell, Bash, and automation tools.

• Strong troubleshooting and problem-solving skills.

• Excellent documentation and communication abilities.

• Ability to work with executives, and PhD level scientists and participate on special project teams.

Professional education and experience requirements for the role include:

• Bachelor's degree in computer science or equivalent combination of education and experience.

• Minimum of 5 years of experience in IT system administration or similar role

• Experience with ITIL frameworks or certifications (e.g., ITIL Foundation) is a plus.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our affiliate, UL Solutions, stands alongside us in working for a safer and more sustainable world. UL Solutions conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools, for customers around the world.

To learn more, visit our websites UL.org and ULSE.org.

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