Patient Access Supervisor - Stockton, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Patient Access Supervisor you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.

This position is full-time. Employees are required to work our normal business hours of 3:00 PM - 11:00 PM including rotating weekends based on business need. Our office is located at 1800 N California St, Stockton, CA, 95204.

We offer 4 weeks of paid on-the-job training. The hours of training will be 9:00 AM - 5:00 PM from Monday - Friday.

Primary Responsibilities:

• Ensures that adequate coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
• Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
• Conducts daily team huddle.
• Ability to work in production as needed to meet business demands.
• Continually monitors staff attendance and task performance using observation, call monitoring, and formal audit tools.
• Conducts at least monthly 1:1 with all staff under their supervision.
• Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
• Produces reports related to non - clinical tasks, as needed.
• Develops plans to meet short and long term department needs and objectives.
• Identifies and resolves operational problems using defined processes, expertise and judgment.
• Decisions are guided by policies, procedures, business plan, and supervising Manager.
• Acts as the primary liaison with supervisors in other areas of business i.e., Continuity of Care, Member Services, IS, etc.
• Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external).

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of customer service experience
• 1+ year of data entry experience
• 1+ year of experience working as a team lead, supervisor, OR manager
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
• Proficiency with Microsoft Word (create and edit correspondence), Microsoft Excel (ability to create, edit, and sort spreadsheets) and Microsoft Outlook (email and calendar management)
• Ability to work onsite at 1800 N California St, Stockton, CA, 95204
• Ability to train for the first four 4 weeks between the hours of 9:00 AM - 5:00 PM from Monday - Friday
• Ability to work from 3:00 PM to 11:00 PM, including rotating weekend shifts based on business need

Preferred Qualifications:

• Experience with medical OR health terminology
• Healthcare industry experience
• Insurance benefits experience
• Experience in sales OR collections
• Experience in healthcare billing

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.