New

Call Center Representative

YOH Services LLC
United States, Texas, Plano
5800 Tennyson Parkway (Show on map)
Apr 23, 2025
Call Center Representative Category: Call Centre & Customer Service Employment Type: Contract Reference: BH-384645 Call Center Representative 12 Month+ Contract Plano, TX (Onsite 12 weeks training and then remote) Candidates must be open to working on Saturdays (8-6pm). Other times are Mon-Friday between 7am to 7pm based on specific areas they might support. Toyota and Lexus' Brand Engagement Center is looking for passionate and highly motivated Representatives to work in a world-class contact center. The skills you acquire will be invaluable for your career. Through your experience at Toyota, you will: Expand your communication skills Test drive a career and get a better grasp of your goals and interests Network with professionals in your field of interest Develop a confident, professional image Toyota Customer Brand Engagement Center Program provides individuals with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas. Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters by supporting our national contact center via answering incoming phone calls on a daily basis. You will receive six weeks of comprehensive training on Toyota (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction. Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters. You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention. Our Toyota Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company. As an Intern, your overall mission is to "Build Lifetime Advocates for Toyota/Lexus". Your role will support the department's objective to provide world-class customer service to Toyota/Lexus owners and future buyers. Qualifications Strong project management skills Computer skills - comfortable learning new systems Developing process documentation Strong analytical and problem-solving skills Superior written and verbal communication skills Ability to work with cross-functional groups Strong customer service mindset Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses Estimated Min Rate: $17.00 Estimated Max Rate: $19.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.