Manager, Collection & Recovery Support

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As the Manager, Collection & Recovery Support, you'll be at the center of strengthening BECU's recovery and resolution strategies. You'll lead a high-performing team, oversee critical support services like charge-offs and loan modifications, and ensure operations run smoothly and in alignment with our values. Your leadership will help members navigate tough financial moments with dignity while improving internal efficiencies and processes. You'll have the chance to shape policies, build collaborative partnerships, and support BECU's mission to improve the financial well-being of our members.

**This role is hybrid, with three days per week onsite at our Tukwila, WA headquarters and two days remote from home.

WHAT YOU'LL DO:

• Lead with Purpose: Manage and mentor a team responsible for key support services, including charge-offs, loan modifications, and debt management plans.
• Be the Go-To Resource: Act as a primary escalation point for complex cases, ensuring timely and effective resolution.
• Stay Legally Savvy: Maintain expert-level knowledge of state and federal laws related to collections, bankruptcy, and asset recovery.
• Optimize Operations: Recommend and implement process improvements and policies that boost efficiency and outcomes in the recovery space.
• Keep a Pulse on Performance: Create, analyze, and maintain operational reports, production metrics, and staffing forecasts to support strategic decisions.
• Ensure Process Clarity: Oversee the creation and maintenance of clear documentation and procedures for all team functions, updating them regularly.
• Grow and Develop Talent: Provide regular coaching and feedback, facilitate training opportunities, and conduct timely performance reviews using BECU's core competencies.
• Support Cross-Team Success: Collaborate with other departments and leaders to align on goals and ensure member-focused outcomes.
• Pitch In Where Needed: Take on additional responsibilities that support the team's and organization's success.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• Meaningful Impact: You want your work to help people, especially during financially difficult times.
• Team Leadership: You enjoy coaching others and helping them grow while achieving shared goals.
• Process Improvement: You thrive in finding smarter, more efficient ways to work.
• Legal and Financial Acumen: You're curious about or experienced in regulations related to lending, collections, and bankruptcy.
• Data-Driven Decisions: You value using reports and metrics to guide actions and improvements.
• Collaborative Culture: You're energized by working with others and bringing departments together.
• Growth Opportunities: You're ready to lead but still eager to keep learning.

QUALIFICATIONS:

Minimum qualifications:

• Bachelor's degree in Business or a related field, or equivalent combination of education and experience
• Typically requires at least 4 or more years of experience in collections
• Typically requires at least 1 year of experience in a leadership or supervisory role

Desired qualifications:

• Experience in collections, loss mitigation, bankruptcy, foreclosure, insurance claims processing and debt management program
• Prior experience supervising within a financial institution/credit union environment
• Leadership and negotiation skills

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.