Sr Program Manager
 Fresenius Kabi USA, LLC | |
$137,000-$142,000
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life insurance, 401(k)
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 United States, Illinois, Lake Zurich | |
| 3 Corporate Drive (Show on map) | |
 Apr 22, 2025 | |
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Job Summary
This position is responsible for leading high-impact, cross-functional initiatives that improve the scalability, efficiency, and performance of our global service operations. This role will lead the development and deployment of the MedTech Service Operations strategy to support the Ivenix pump and other devices. The Program Manager will work collaboratively with teams across Technical Services, Supply Chain, IT, Quality, Commercial, and Finance.
The role will manage enterprise-level projects focused on system integrations (ex. Salesforce, SAP, etc.), process mapping, continuous improvement, capacity modeling, workforce management, organizational assessment, and financial alignment. Additionally, this role will lead the overall governance for MedTech INS service which will include communicating status updates, operational performance, and cost implications to key stakeholders across the business. *Salary Range: $137,000-$142,000 *Position is eligible to participate in a bonus plan with a target of 14% of the base salary (include only if applicable to the grade level) *Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. *Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage. Read more about our benefits here. Responsibilities Own the development and execution of strategic service initiatives from planning through implementation, ensuring alignment with business goals and customer needs. Lead cross-functional efforts to map, evaluate, and improve service processes including complaint intake, depot repair, hotline support, data reconciliation, and inventory management. Drive both short-term process enhancements and long-term transformation efforts. Manage critical IT programs including the integration of SAP (P55/P94, Elevate, etc.) and Salesforce (PULSE), system sunsetting, interface development, testing, documentation, training, and rollout. Conduct assessments of operational and support functions to develop structural recommendations and identify resource requirements for business growth and opportunities for best practice implementation to drive efficiency and potentially consolidation. Key focus will be on role alignment and 3rd-party support needs. Develop a capacity plan to determine short- and long-term staffing requirements across service functions based on demand forecasts, business performance, and resource constraints. Partner with Finance to define cost of service (COS) models, budget forecasts, time and material estimates, and cross-charging strategies. Ensure service operations align with P&L goals and budget performance through deployment of a Rate Card strategy and an annual review process. Support visibility, enforcement, and execution of service contracts and warranties. Coordinate pricing models, rate cards, and the annual renewal process in partnership with Commercial teams. Align needs and expectations around the creation of swap and loaner pools to support agile business growth and support. Lead the development of dashboards and reporting mechanisms to track Key Performance Indicators (KPIs) to include metrics such as complaint intake volumes, depot performance, key inventories, and resource planning and utilization. Establish an ongoing governance process to review and communicate metrics with senior leadership and key stakeholders. Develop critical training strategies such as certification requirements and complains while also leading documentation efforts for service processes, ensuring consistent knowledge transfer, and building a standardized process for maintaining guidance across internal (ex. Product Mangers, Original Service, etc.) and external teams (ex. 3rd party repairers) Create and deliver the cadence for monthly steering reviews, communication of key updates on metrics, risks, staffing, and integration milestones with executive leadership. Proactively manage multi-functional and highly complex issues and problems to minimize project impacts. Facilitate discussions to align on expectations, address risks and barriers, and escalate critical dependencies. Devise risk mitigation plans to minimize any potential impacts. All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities. Requirements
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status. | |