Dispute Resolution Analyst I

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role: As a Dispute Resolution Analyst, you will respond fully, accurately, and timely to consumer requests by researching and investigating information contributed by financial institutions and take the appropriate actions in adherence with the Fair Credit Reporting Act (FCRA).

This position is hybrid which would require you to be onsite, Tuesday, Wednesday, and Thursday at our St. Petersburg location. Monday and Friday would be remote from home.

About the team: Our team works directly with consumers. We compile consumer disclosures, serve as a point of contact for consumers, process disputes and investigate inaccurate information.

What you will be doing:

In this role, you will be responsible for:

• Responding to requests for consumer reports received by internet, voice response unit, fax, or mail.
• Serving as point of contact for consumers negatively impacted by information reported to financial institutions.
• Processing consumer disputes submitted by consumers, e.g., identity theft, fraud claims, by identifying the consumer's dispute and properly documenting it in the consumer's file. Placing security alerts and security freeze requests as appropriate.
• Troubleshooting consumer's problems, identifying root cause, and using appropriate procedures, rules, and resources to resolve consumer disputes and issues.
• Meeting performance standards, e.g., accuracy audits, phone monitor results, quality standards, and adherence to required timelines.

What you bring:

• High School Diploma or equivalent
• Organizational / Computer Skills
• Multitasking
• Adaptability
• At least 1 year of experience in a call center or customer service setting
• Required work hours: 8am-4:30pm (CST)
• Overtime required: N/A
• Weekends required: N/A
• Travel percentage for this role: N/A

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• Always-on learning and development
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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