ES Apprentice Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking ES Field Service Technician to join our amazing culture. In this role, you will service and support financial banking customers by responding to service calls, carrying out Customer Support Programs and completing small projects. Willing to be trained in Electronic Security, Physical Security, and Preventative Maintenance.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional ES Service Technician.

Our technical needs include candidates trained (or experienced) in Electronics and low voltage systems, with mechanical skills for installing, terminating and programming panels and devices. Any training in Networks is a plus. Additionally, we are always looking for candidates experienced and/or certified in Software House, Lenel, Genetec, Exacq and similar product lines.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Responds to routine and complex service calls and scheduled maintenance calls, including emergency and afterhours service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems.
• May perform simple installs and programming/testing of a variety of systems and equipment including access control, CCTV/video, intercoms, turnstiles, and intrusion/alarm systems. Act as key interface for technical support and training of the customer.
• Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Analyzes repair requirements and provide customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.
• Stays current and informed on industry products, services, and policies.
• Always presents a professional image of Convergint Technologies in appearance and behavior; seeks opportunities to promote the services offered by the company.
• Executes all service calls in accordance with Federal, State and local regulations, as well as company health and safety policies and procedures.
• Participate in the on-call rotation for service needs after hours and weekends.
• Performs other duties and responsibilities as requested or required.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements:

Education: High School Diploma (technical degree preferred)

Minimum Experience: 3-5 years of previous, relevant field service experience

Class D licensed or equivalent certified DMP/Verint/Parabit a plus

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.