Systems Engineer

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About Salesforce

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Systems Engineer - Digital Success
Office hybrid in San Francisco or Seattle

Overview of the Role:
The Systems Engineer role is part of Marketing Events Technology team. Events Technology is made up of Product, Engineering, and Operations professionals who come together to transform the experience for prospects & customers at Salesforce virtual and in-person events. This role will be part of the Digital Success organization and will be responsible for monitoring, maintenance, and continued optimization of the virtual events platform. It will involve collaborating with cross-functional teams to ensure seamless integration of the platform with lead flow management systems as well as troubleshoot and resolve technical issues to uphold the platform's reliability and performance.

Responsibilities:

• Serve as a technical point of contact for Webinar platform including integrations & architecture to support the digital experience roadmap for webinars
• Collaborate with cross-functional teams to identify system requirements, design scalable architectures, and implement solutions that meet business needs.
• Troubleshoot & resolve technical issues , including escalated support tickets, and participate in on-call rotations. This includes collaboration with vendor and integration partners to lead the resolution and communication to stakeholders
• Monitor system health, performance, and security, and implement proactive measures to prevent issues and vulnerabilities.
• Ensure the platform integration meets the Technology Standards, accessibility and overall Marketing compliance
• Lead E2E integration testing for enhancements and architectural changes
• Maintain user documentation for integrations, technical support & incident management

Required Qualifications:

• A related technical degree required.
• Proven experience (7-10 years) in systems engineering or administration in the Enterprise Services space .
• Knowledge of monitoring and logging tools for system performance and troubleshooting.
• Proven ability to manage overall business initiative or several components of large, complex projects with direct experience in Agile and Scrum.
• Strong process building, support and enablement experience.
• Excellent analytical and problem-solving skills, with a strong attention to detail.
• Ability to learn and apply new technologies or concepts quickly.
• Service-oriented attitude and customer focus with keen eye towards various trends in operations and platform administration and look for process improvements and automations to offset manual work.
• Excellent verbal and written communication skills.
• Excellent time management and prioritization skills.

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