Service Coordinator

Milton CAT is seeking an experienced Service Support person to join our Field Service Department. The successful candidate will be responsible for providing backup for scheduling, communication and support for service and problem-solving. A tremendous emphasis is placed on follow-through and a positive attitude.

Pay Range: Minimum starting rate is $27.00 per hour depending on experience.

Why Milton CAT?
Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you're looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.

Join an exceptional team that cares about you and invests in your future. Our excellent benefits include:

Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Employee Referral Program

• Answer phones and receive requests for service and quotes.
• Confirm with customer scheduling of work.
• Assist in the scheduling, routing and assigning work to service technicians.
• Opens and update invoices, work orders as needed.
• Order parts as required for both service shop and field service calls.
• Assist with incremental repair quotes.
• Assists in timecard entries.
• Passes on lead for work to other departments.
• Coordinates with the CSA Department to meet their needs.
• Flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Large emphasis on supporting supervisors from all departments in timely closing of service calls.
• Cover absences in other positions within the Service department as needed.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and a drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.