Garnishment Specialist I

Overview

To review, identify and translate applicable laws for low to medium risk garnishment orders served on Navy Federal from courts, government for placement of restrictions and holds against member accounts. Review member accounts and process account restrictions as required by garnishment order. Prepare responses to garnishments and court attachments. Perform moderately complex/varied tasks with basic research/review and moderate analysis.

Responsibilities

• Identify, research and interpret laws, rules and regulations cited on attachments to determine appropriate restrictions and processing for accounts
• Review/analyze court orders, child support orders, and tax liens to ensure compliance with applicable federal and state, laws, rules and regulations
• Comply with orders by placing appropriate restrictions on the account to avoid monetary exposure and reputational risk to NFCU
• Prepare or coordinate preparation of responses to court attachments/garnishments in accordance with applicable federal, state and local laws, rules and regulations
• Review accounts to determine if they fall under CFR Title 31 part 212 and/or other exemptions governed by federal and state laws, rules and regulations; calculate and apply appropriate account restrictions
• Identify garnishment document's originating state and review for accuracy to determine jurisdictional authority of submitter, and provide appropriate response
• Serve as subject matter expert regarding attachment/garnishment process to members, business units, and external judicial/business partners
• Liaise with other business units regarding legal processing procedures
• Respond to escalated calls from Contact Center, Branch Offices, members, and attorneys regarding attachments/garnishments, procedures, account status, etc.
• Review and verify agency requests for personal identifiable and account information (e.g., SSNs, names and addresses, etc.) on attachments/garnishments to determine match/non-match to member account(s); escalate employee related and non-member requests to management
• Ensure the accuracy and validity of responses to courts, attorneys and/or law enforcement agencies; notarize legal documents
• Stay abreast of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Perform other duties as assigned

Qualifications

• Working knowledge of applicable federal and state laws, rules and regulations (e.g., CFR Title 31, part 212 Garnishment of Accounts Containing Federal Benefit Payments)
• Experience in financial transaction/processing related responsibilities
• Experience working in member/customer service preferably in a financial institution
• Experience responding to members, government agency, courts or law enforcement officials regarding financial and legal matters
• Familiarity with legal documents (e.g., Writs of Attachments, Child Support Orders, Non-Wage Garnishments, Tax Liens, IRS Tax Levies, etc.)
• Experience working with rigid deadlines and continual changes
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skill to interpret and apply regulations, instructions and procedures
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill to comprehend, analyze, apply and communicate complex written legal documents
• Effective skill examining and interpreting information quickly and accurately
• Effective skill interacting tactfully and effectively in difficult situations
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective verbal and written communication skills
• Effective word processing, spreadsheet, and presentation software skills
• Bachelor's degree in Pre-Law, Business Administration, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Experience as a legal secretary or paralegal
• Working knowledge of multiple state/jurisdictional requirements for garnishments/legal attachments
• Certification as Notary Public in the Commonwealth of Virginia, West Virginia or State of Florida and for a Custodian of Records for Navy Federal

Hours: Monday - Friday, 9:00AM - 5:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

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