Case Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

• Reviews customers and department needs based on ticket flow, ensuring successful oversight of some of Granite's most important customers.
• This role involves coordinating with internal and external stakeholders, managing customers day2 support tickets, and joining weekly, monthly, and quarterly calls as needed.

Duties and Responsibilities:

• Stakeholder Communication: Facilitate meetings and communication between account stakeholders, including clients, internal teams, and vendors.
• Resource Management: Allocate resources effectively across accounts, ensuring optimal use of personnel and budget.
• Performance Monitoring: Track project progress, performance metrics, and provide regular updates to management.
• Process Improvement: Continuously improve day 2 support via reviewing processes and tools to enhance efficiency and effectiveness.

Required Qualifications:

• Bachelor's degree in business, Communications, or a related field.
• Excellent communication and leadership skills.
• Ability to multitask effectively
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Federal clearance or the ability to apply

Preferred Qualifications:

• Experience in the telecommunications industry.
• Proven track record of managing large-scale accounts.
• Minimum of 2 years of experience in project management