Salesforce Business Demand Manager

ABB Salesforce Practice Head

The Salesforce Business Demand Manager plays a pivotal role in creating a cohesive and transparent demand management process that define resources with Product Owner and enhances strategic decision-making, ultimately driving value across all initiatives within the organization. This position is essential for ensuring efficient demand management and overseeing the capability roadmap across Marketing & Sales, Service, and Quote & Contract Lifecycle Management (CLM), with a strong focus on generating business value.
In this capacity, the Salesforce Demand Manager will effectively facilitate annual budget planning and track spending across Transform, Grow, and Enhance initiatives. They will provide timely and accurate reporting on demand progress, financial planning, and outcomes to stakeholders, while fostering collaboration and alignment among Business Process Owners (BPOs) and ASP Product Owners (POs).
The primary goal of the Salesforce Demand Manager is to ensure the successful integration of individual backlogs from all BA/Divisions, including distinct demands, into a unified portfolio roadmap. This involves proactively identifying and orchestrating benefits realization tracking and reporting. By doing so, the Salesforce Demand Manager will enhance the overall efficiency and effectiveness of demand management across the organization, contributing significantly to the achievement of strategic objectives.
The main job responsibilities include:
*Facilitate & oversee annual budget allocations for various initiatives across the Transform, Grow, and Enhance layers, ensuring alignment with organizational goals.
*Monitor and track spending across initiatives leveraging performance dashboards, providing regular reports on demand progress, cost versus budget, schedule adherence, and outcome tracking to Business Areas, Divisions and the ASP Board.
*Work closely with Business Process Owners (BPOs), ASP Product Owners (POs), Innovation Lead, Platform and Solution Architects to integrate individual backlogs into a unified portfolio roadmap, identifying dependencies and potential conflicts.
*Identify and evaluate risks related to finances, scheduling, and resources across different programs, proposing mitigation or contingency plans as necessary.
*Coordinate benefits realization tracking and reporting across various initiatives to ensure that expected outcomes are achieved and communicated effectively.
*Provide structured, timely and accurate reporting to stakeholders on demand management activities, financial performance, and initiative outcomes, facilitating informed decision-making.
*Foster a culture of continuous improvement by analyzing demand management processes and implementing enhancements to optimize efficiency and effectiveness.

• Bachelor's degree in business administration, information technology, project management or similar. Master's degree is a plus. Minimum 8+ years of relevant working experience, from that at least 5 years as a Business Demand Manager, Project Manager, Program Manager or similar role within Salesforce (M&S or Service or Quote & CLM) domain or related fields.
• Certified Scrum Master / SAFe Scrum Master and Certified Lean Portfolio Manager and Salesforce Administrator is preferred.
• Strong analytical skills to manage complex demands, budget allocations, and risk evaluations, combined with excellent verbal and written communication skills to convey information clearly and facilitate collaboration among stakeholders.
• Ability to foster a collaborative environment by working closely with Business Process Owners, Product Owners, and other stakeholders to align priorities and integrate backlogs effectively.
• Demonstrate a proactive mindset in identifying risks and conflicts while maintaining a high level of attention to detail in tracking budgets and reporting to ensure accuracy and reliability.
• Exhibit strong leadership qualities to influence stakeholders and maintain a results-oriented focus on achieving outcomes and delivering value through effective demand management.
• Proficient in MS Azure DevOps and Salesforce capabilities, with a solid understanding of Agile methodologies, while being adaptable to changing priorities and project dynamics.

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